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BD

Senior Customer Service Representative

BD

. Manage customer orders, returns, billing adjustments, recalls, and account assignments for internal and external customers .

Posted 10/23/2026full-timeRemote • California • United StatesSenior💰 $20 - $32 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer order management, including processing returns, billing adjustments, and compliance with SOX requirements. Proficient in ERP systems like SAP and JDE, with strong analytical and problem-solving skills to enhance customer experience and operational efficiency.

Highest-signal resume keywords
Customer Order ManagementERP Systems (SAP, JDE)Process Improvement InitiativesAdvanced Microsoft ExcelCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Order ManagementData AnalysisRoot Cause AnalysisDocumentation ComplianceInventory ManagementCustomer Issue ResolutionProcess ReconciliationReportingConfidential Information ManagementCritical Care Products Knowledge
Soft Skills
Organizational SkillsWritten CommunicationVerbal CommunicationProblem SolvingTeam Collaboration
Tools & Technologies
ERP SystemsMicrosoft Office SuiteSAPJDEOracle
Industry Keywords
Customer ServiceSOX ComplianceSupply ChainOperational EfficiencyHigh-Volume Environment

Tech Stack

Tools & technologies
ERPOracle

About the role

Key responsibilities & impact
  • Manage customer orders, returns, billing adjustments, recalls, and account assignments for internal and external customers
  • Process and reconcile consignment conversions, analyze data, and generate reports for Sales, customers, and internal teams
  • Investigate and resolve complex customer issues through root cause analysis and corrective action
  • Process customer returns and monitor completion through product receipt and resolution
  • Prepare and maintain documentation supporting customer credits in compliance with SOX requirements
  • Partner with Supply Chain and Operations teams to monitor inventory availability and communicate impacts to customers and Sales
  • Coordinate with warehouse personnel regarding shipping changes, inventory counts, and order fulfillment
  • Train, mentor, and provide guidance to team members
  • Support process improvement initiatives, system enhancements, and special projects to improve customer experience and operational efficiency

Requirements

What you’ll need
  • High School Diploma or equivalent required
  • Minimum of 5 years of customer service, order management, or related experience
  • Experience working with ERP systems such as SAP, JDE, Oracle, or similar platforms
  • Ability to manage high volumes of customer interactions via phone and email while maintaining professionalism and service excellence
  • Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
  • Advanced proficiency in Microsoft Office Suite, particularly Excel
  • Strong written and verbal communication skills
  • Problem solving, analytical, and decision-making skills
  • Experience in a fast-paced, high-volume customer service environment
  • Advanced knowledge of Critical Care products, customer processes, systems, policies, and procedures
  • Advanced knowledge of ERP systems, including SAP and JDE
  • Ability to manage confidential information with discretion and professionalism
  • Demonstrated success resolving complex or escalated customer issues
  • Ability to work independently and collaborate effectively across cross-functional teams
  • Experience supporting training, mentoring, process improvements, system implementations, and leadership initiatives while maintaining compliance with company policies and regulatory requirements

Benefits

Comp & perks
  • Medical, dental, and vision coverage
  • Health savings and flexible spending accounts
  • Life and disability insurance
  • Wellness resources
  • Mental health support
  • Disease management programs
  • 401(k)
  • Deferred compensation programs
  • Financial counseling
  • DailyPay
  • Educational savings resources
  • Paid time off
  • Company holidays
  • Educational assistance
  • Parental leave
  • Adoption assistance
  • Backup care
  • Caregiving support
  • Employee assistance programs
  • Commuter benefits
  • Pet insurance
  • Legal services
  • Associate discount programs
  • Bereavement, military, personal, family and medical leave, and jury duty leave
  • Reward and recognition opportunities
  • Competitive compensation and benefits programs
  • Learning, growth, and development opportunities