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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading digital transformation initiatives, focusing on AI, automation, and analytics to drive operational efficiency and measurable business value. Proven ability to influence stakeholders and manage global teams in complex, regulated environments.
Highest-signal resume keywords
AI And Generative AI DeploymentIntelligent Automation ImplementationProcess Mining ExpertiseLeadership In Global Transformation ProgramsStakeholder Engagement And Change Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital Transformation StrategyOperational Excellence InitiativesAnalytics And ReportingProcess MiningRPA And Workflow AutomationAgile MethodologiesUser Experience FocusGovernance And ComplianceProductivity Improvement MeasurementChange Management
Soft Skills
Executive PresenceInfluencing SkillsTeam Development And MentoringPartnership BuildingCommunication Skills
Tools & Technologies
UiPathAutomation AnywhereMicrosoft Power PlatformCelonisPower BITableauEnterprise AI EcosystemsLow-Code Platforms
Certifications & Qualifications
AI CertificationsCloud Technologies CertificationsIntelligent Automation CertificationsAgile Methodologies CertificationsProduct Management CertificationsData Analytics Certifications
Industry Keywords
Global Business ServicesShared ServicesGlobal Capability CentersHealthcareLife SciencesPharmaceuticalsRegulated Industries
Tech Stack
Tools & technologiesCloudRPATableau
About the role
Key responsibilities & impact- Lead the Global Business Services digital transformation strategy
- Drive adoption and scaling of AI, Generative AI, intelligent automation, analytics, process mining, and digital solutions across the enterprise
- Identify and deliver technology-enabled opportunities improving operational efficiency, employee and customer experiences, and measurable business value
- Develop and execute transformative initiatives supporting Hire-to-Retire, Source-to-Pay, Quote-to-Cash, Master Data Management, and other core business processes
- Deliver approximately $25 million in productivity improvements over three years
- Lead a global organization through two Director-level leaders responsible for Analytics and Digital Solutions
- Define and execute the GBS AI, automation, and analytics strategy
- Identify and scale high-impact AI and GenAI use cases
- Drive enterprise adoption of RPA, workflow automation, and Intelligent Document Processing
- Establish standards and best practices for scalable, reusable, and sustainable digital solutions
- Own and prioritize the portfolio of AI, automation, analytics, and digital transformation initiatives
- Translate operational challenges into technology-enabled solutions with business stakeholders
- Lead analytics, reporting, business insights, process mining, and advanced analytics initiatives
- Drive continuous improvement and increase straight-through processing across service lines
- Oversee digital product strategy, roadmaps, backlogs, and release prioritization
- Lead agile teams through solution design, development, implementation, and value realization
- Ensure solutions focus on user experience, business outcomes, and scalability
- Ensure AI and automation solutions comply with governance, security, privacy, and Responsible AI frameworks
- Establish governance and operating models for citizen development and low-code platforms
- Drive organizational adoption through stakeholder engagement, training, and change management
- Measure and communicate productivity gains, quality improvements, operational efficiencies, and business value
- Lead, develop, and mentor a high-performing global team
- Build partnerships across IT, operations, functional leadership, and external vendors
- Influence senior stakeholders across a complex, matrixed global organization
Requirements
What you’ll need- Bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, Business, or a related field
- 12+ years of progressive experience leading AI, automation, analytics, digital transformation, or operational excellence initiatives
- 5+ years of leadership experience managing global teams and complex transformation programs
- Demonstrated success deploying AI/GenAI, intelligent automation, process mining, and analytics solutions at scale
- Experience operating within Global Business Services, Shared Services, Global Capability Centers, or similarly complex global organizations
- Proven track record delivering measurable business outcomes and productivity improvements through technology-enabled transformation
- Strong executive presence with the ability to influence across business, operations, and technology organizations
- Experience leading large-scale change initiatives in a highly matrixed environment
- Experience within healthcare, life sciences, pharmaceutical, or other highly regulated industries
- Experience with UiPath, Automation Anywhere, Microsoft Power Platform, Celonis, Power BI, Tableau, and enterprise AI/LLM ecosystems
- Experience supporting both captive and outsourced/BPO operating models
- Relevant certifications in AI, cloud technologies, intelligent automation, agile methodologies, product management, or data analytics are preferred
- Advanced degree (MBA, Master's, or equivalent) is preferred
Benefits
Comp & perks- Annual Bonus
- Standard LTI
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
