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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in troubleshooting and repairing medical devices and electronic systems, with a strong focus on customer service and effective communication. Capable of managing technical conversations and maintaining compliance with privacy regulations such as HIPAA and GDPR.
Highest-signal resume keywords
Troubleshooting Medical DevicesTechnical Writing SkillsCustomer Service SkillsFlow Cytometry ExperienceElectronics Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRepairing EquipmentBasic Electronics KnowledgeNetworking SetupTechnical WritingTyping SkillsPC SkillsFlow CytometryImmunologyMolecular Biology
Soft Skills
Effective CommunicationInterpersonal SkillsOrganization SkillsPrioritization SkillsMultitasking
Tools & Technologies
Service Management SystemMerged Reality ToolsRemote System AccessMicrosoft Office
Certifications & Qualifications
Associate Degree in ElectronicsAssociate Degree in ComputersAssociate Degree in Biomedical Engineering
Industry Keywords
PHI ComplianceHIPAAGDPRCustomer SatisfactionBioscience Products
About the role
Key responsibilities & impact- Respond to customer inquiries for technical assistance by telephone and chat
- Troubleshoot basic- to moderate-complexity instrument issues with limited assistance
- Document all customer interactions accurately in the service management system
- Follow up closely on ongoing service interactions
- Interface with advanced support specialists and other departments
- Place parts orders as required
- Participate in on-call planning aligned with support hours
- Use tools such as merged reality and remote system access to resolve issues
- Promote and ensure privacy and security related to PHI according to HIPAA and GDPR
- Maintain a high degree of customer satisfaction and confidence in Bioscience products and services
- Maintain a professional image in behavior and verbal and written communications
- Perform other related duties and assignments as required
Requirements
What you’ll need- Basic level of experience using, troubleshooting, and repairing relevant equipment, including medical devices and electronic systems
- Lab experience in flow cytometry, immunology, immuno-oncology, molecular and cellular biology, or a related biologic field highly preferred
- Associate degree, preferably in Electronics, Computers, or Biomedical Engineering
- Effective communication and customer service skills
- Technical writing and typing skills
- Ability to manage complex technical conversations via telephone, chat, and email
- Basic working knowledge of electronics and electro-mechanical devices
- Proficient PC skills, including Microsoft Office and general applications
- Working knowledge and experience of networking setup and troubleshooting
- Effective interpersonal, organization, and prioritization skills
- Ability to multitask and adapt to a changing business environment
- Ability to work as part of a team with moderate supervision
- Strong customer- and solution-oriented focus
- Willingness to work Pacific Time Zone hours
- Ability to support customers across North America, including the United States and Canada
Benefits
Comp & perks- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Workplace accommodations considered pursuant to applicable law
- Training travel provided/required
- Learning, growth, and development opportunities