FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Provide remote and on-site technical support for automated dispensing systems
- Respond to, evaluate, prioritize, and resolve work orders within service-level expectations
- Diagnose and repair proprietary hardware and software components with full case ownership
- Troubleshoot complex issues and escalate to Senior or Lead FSEs as needed
- Support government accounts requiring eligibility for a CAC
- Execute preventive maintenance programs
- Perform installations, in-servicing, repairs, calibrations, and general technical support
- Maintain accurate inventory of spare parts
- Maintain company-issued vehicle, tools, and equipment
- Build positive customer relationships through professional communication and timely support
- Document service activities, expenses, and time logs
- Partner with Sales and Implementation teams
- Follow complaint-handling and Medical Device Reporting procedures
- Ensure service documentation meets regulatory and corporate requirements
- Participate in technical training and professional development
- Work independently and collaboratively to meet service goals
- Support leadership with escalations, advanced troubleshooting, and case resolution
Requirements
What you’ll need- 1–3 years of combined hardware, software, and IT support experience
- Ability to obtain access to Federal Government facilities, including required identification badges
- Strong troubleshooting, diagnostic, and problem-solving skills
- Excellent communication, customer service, and documentation abilities
- Ability to work independently, handle multiple priorities, and travel as required
- Associate degree in a related field or 3+ years of Field Service or Technical Support experience
- Medical or electromechanical device repair experience required
- Mechanical aptitude with ability to disassemble/reassemble complex systems
- Proficiency with Windows OS, networking, and diagnostic instruments
- Ability to operate powered and manual hand tools
- Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts
- Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods
- Valid driver’s license and ability to meet company driving requirements
- Daily car travel required, with occasional air travel and overnight stays
- CompTIA A+ Certification or equivalent preferred
- 24×7 on-call service experience preferred
Benefits
Comp & perks- Company vehicle provided
- Ongoing training, seminars, and development programs
- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Potential COVID-19 vaccination accommodation process
- Field-based work arrangement
- Paid? Not explicitly stated