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About the role
Key responsibilities & impact- Provide remote and on-site technical support for automated dispensing systems
- Respond to, evaluate, prioritize, and resolve work orders within service-level expectations
- Diagnose and repair proprietary hardware and software components with full case ownership
- Troubleshoot complex issues and escalate to Senior or Lead FSEs as needed
- Support government accounts requiring eligibility for a CAC
- Execute preventive maintenance programs
- Perform installations, in-servicing, repairs, calibrations, and general technical support
- Maintain accurate inventory of spare parts
- Maintain company-issued vehicle, tools, and equipment
- Follow complaint-handling and Medical Device Reporting procedures
- Ensure service documentation meets regulatory and corporate requirements
- Uphold company safety policies, quality expectations, and operational standards
Requirements
What you’ll need- 1–3 years of combined hardware, software, and IT support experience
- Ability to meet eligibility requirements for access to Federal Government Facilities, including Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, and Indian Health Services Facilities
- Strong troubleshooting, diagnostic, and problem-solving skills
- Excellent communication, customer service, and documentation abilities
- Ability to work independently, handle multiple priorities, and travel as required
- Associate degree in a related field or 3+ years of Field Service or Technical Support experience
- Medical or electromechanical device repair experience required
- Mechanical aptitude with ability to disassemble/reassemble complex systems
- Proficiency with Windows OS, networking, and diagnostic instruments
- Ability to operate powered and manual hand tools
- Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts
- Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods
- Valid driver’s license and ability to meet company driving requirements
- Daily car travel required, with occasional air travel and overnight stays
- 24×7 on-call service experience preferred
- CompTIA A+ Certification or equivalent preferred
Benefits
Comp & perks- Company vehicle provided
- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Learning, growth, and development opportunities
- COVID-19 testing may be available and/or required in some locations
- Face-to-face collaboration and supportive workplace culture