Account Manager – Virtual Business Center

BDC

. Maintain relationships with clients in the small and stable business segment by phone or electronically .

Posted 9/29/2026full-timeToronto • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, business development, and financial analysis, with a strong focus on achieving profitability and customer retention in the commercial banking sector. Proficient in developing and implementing strategies for loan portfolio management and marketing aligned with business goals.

Highest-signal resume keywords

Commercial Banking ExperienceClient Relationship ManagementBusiness DevelopmentFinancial AnalysisBilingualism (English and French)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit AnalysisLoan Proposal PreparationDue DiligenceRisk AssessmentSales SkillsMarketing Plan DevelopmentPortfolio ManagementFinancial Goal AchievementBusiness Opportunity IdentificationKnowledge of BDC Products

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsTime ManagementNegotiation Skills

Certifications & Qualifications

Bachelor's Degree in CommerceBachelor's Degree in Business Administration

Industry Keywords

Small BusinessClient RetentionEntrepreneurshipConsulting ServicesBDC Policies and ProceduresHigh-Volume PortfolioClient Service ExcellenceUnderserved Markets

About the role

Key responsibilities & impact

Maintain relationships with clients in the small and stable business segment by phone or electronically
Promote business development and client retention
Develop and implement client growth and retention strategies for a large, high-volume portfolio
Build a long-term profitable loan portfolio while providing high-quality client service
Identify and develop new business opportunities for financing and consulting services
Work as a team to provide outstanding client service and ensure smooth work sharing
Develop and implement individual and group marketing plans aligned with Virtual Business Center portfolio strategy and goals
Achieve financial goals related to expected loss rate, profitability, revenue growth and customer retention
Use credit judgment to ensure loan proposals are high quality, acceptable risk and meet established standards
Ensure loan proposals meet accepted credit criteria and comply with BDC policies and procedures
Analyze, negotiate and prepare loan proposals through credit analysis, due diligence and sound account management practices
Maintain awareness of changes in policies, procedures and processes

Requirements

What you’ll need

Bachelor's degree in Commerce or Business Administration
3 to 5 years of experience as a commercial banker
Proven sales skills and passion for entrepreneurship
Proven talent in business development and client relationship management
Comfortable working independently with minimal supervision
Recognize the importance of in-person branch attendance to support teamwork, knowledge sharing, and client service excellence
Ability to identify business opportunities for entrepreneurs who will benefit from BDC's financing and consulting services
In-depth knowledge of BDC products, services, policies and procedures
Excellent negotiation skills and a focus on results
Thorough understanding of the dynamics of small business and underserved markets
Strong interpersonal and communication skills
Strong organizational and time management skills to manage a high volume of client relationships
Bilingualism (English and French) is an asset, depending on location

Benefits

Comp & perks

Flexible and competitive benefits
Employee Savings and Investment Plan with employer matching
Defined Benefit Pension Plan
$750 wellness and health care spending account
Paid vacation each year
Five personal days
Sick days as necessary
Offices closed from December 25 to January 1
Hybrid work model
Opportunities for learning, training and development