Operations

• Complete low- and medium-complexity loan management activities and monitor outstanding file items according to BDC audit policies and procedures
• Prepare and issue client communications related to loan changes, including interest rate renewals and partial prepayments
• Process simple service requests and annual reviews for loan files with balances of $350,000 or less
• Review financial statements and perform financial analysis to identify and address potential credit or risk concerns
• Follow up on and process property tax payments for clients
• Act as a resource for insurance-related inquiries and ensure insurance requirements are renewed within required timelines
• Review low- and medium-complexity service requests and recommend risk-mitigation solutions with Credit Risk Management, Business Centres, and internal partners
• Maintain effective working relationships with Business Centre employees, colleagues, and internal stakeholders
• Stay current on policy, procedure, operational process, credit trend, and regulatory changes affecting the portfolio
• Monitor automated processes, ensure service quality, and resolve operational issues
• Support BDC’s commitment to reliable, risk-conscious service for Canadian entrepreneurs

Bilingual Senior Analyst, Insurance and Operations Support

Client Services Representative

• Provide client service to Virtual Business Centre clients by responding to basic inquiries and escalating complex requests to appropriate team members
• Respond to clients promptly and professionally while following established policies, procedures, and processes
• Complete administrative tasks through a queue management system, including preparing correspondence according to established processes
• Maintain accurate client information and documentation and complete required follow-ups
• Prioritize multiple administrative activities and meet deadlines in a fast-paced environment to maintain service standards
• Stay current on changes to policies, standardized procedures, and processes
• Collaborate effectively within a virtual team while completing assigned work independently

Client Support Coordinator

Financial Planning and Analysis

• Support the Assistant Vice-President, Legal Affairs — Investments and Specialized Financing
• Collaborate with legal counsel on venture capital and growth equity activities of BDC and BDC Capital
• Support key strategic investment and ecosystem-building initiatives
• Work with internal partner teams to provide clear, practical and timely legal advice on investment matters and internal projects
• Support internal clients and negotiate business-related agreements in complex transactions or strategic partnerships
• Coordinate and direct external lawyers mandated by BDC
• Conduct research on legal issues relevant to the business
• Provide support, coaching, training and guidance to internal clients

Senior Legal Counsel – Investments

Account Manager

• Maintain relationships with clients in the small and stable business segment by phone or electronically
• Promote business development and client retention
• Develop and implement client growth and retention strategies for a large, high-volume portfolio
• Build a long-term profitable loan portfolio while providing high-quality client service
• Identify and develop new business opportunities for financing and consulting services
• Work as a team to provide outstanding client service and ensure smooth work sharing
• Develop and implement individual and group marketing plans aligned with Virtual Business Center portfolio strategy and goals
• Achieve financial goals related to expected loss rate, profitability, revenue growth and customer retention
• Use credit judgment to ensure loan proposals are high quality, acceptable risk and meet established standards
• Ensure loan proposals meet accepted credit criteria and comply with BDC policies and procedures
• Analyze, negotiate and prepare loan proposals through credit analysis, due diligence and sound account management practices
• Maintain awareness of changes in policies, procedures and processes

Account Manager – Virtual Business Center

Manager

• Update the Bank’s loan portfolio by processing service requests and annual reviews during the loan life cycle
• Analyze and recommend complex and advanced service requests
• Support the Business Development team in developing efficient solutions for client requests while adhering to Bank policies and directives
• Follow up on outstanding file issues and ensure forms, information, conditions, and signatures are accurate and complete
• Validate portfolio profitability by monitoring clients’ borrowing activities and identify financing or consulting opportunities
• Review financial statements, complete financial analysis, and evaluate risk ratings
• Address potential risks including arrears, risk deterioration, and declining financial results
• Evaluate high and advanced risk requests and develop solutions to restructure agreements, minimize risk, and mitigate losses
• Authorize, decline, or recommend services within established parameters
• Maintain relationships with business centre personnel and internal colleagues
• Coach, mentor, and share experience with team members
• Monitor economic trends and changes to policies, procedures, credit, and regulatory issues affecting clients and BDC

Manager/Senior Manager, Portfolio Management

Underwriter

• Underwrite high-quality proposals by analyzing and conducting proper investigations and due diligence for medium to high complexity loan proposals
• Develop appropriate terms, pricing, conditions and covenants while ensuring thorough credit analysis, due diligence and sound account management practices
• Review loan packages and negotiate with internal partners on deal structuring to ensure compliance with BDC policies and procedures
• Participate in resolving compliance issues or material changes arising during deal negotiation and structuring
• Develop win-win solutions for clients and BDC through innovative thinking and resourcefulness
• Maintain relationships with business centre personnel, colleagues and internal partners to foster teamwork and consistent policy application
• Monitor changes to policies, procedures, processes, and credit and regulatory trends affecting BDC
• Coach new employees and BDLs; mentor and share experience with team members

Senior Manager, Underwriting I

• Provide high-quality client service to the BDC Financing team
• Resolve basic client questions and inform senior levels of complex cases
• Support the business development team and business center manager
• Respond promptly, accurately, and professionally to existing and potential clients
• Prepare client letters, letters of intent, letters of offer, mandates, proposals, and contracts
• Enter accurate information into the system and ensure required documents, conditions, forms, signatures, and follow-up are completed
• Identify funding opportunities and develop innovative value-adding solutions for client needs
• Conduct pre-qualification and risk rating assessments for existing and potential BDC Financing clients
• Organize branch marketing events, campaigns, and activities
• Prepare marketing communications and provide on-site logistical support
• Perform administrative tasks and provide support to the team

• Update the Bank’s loan portfolio by processing service requests and annual reviews throughout the loan life cycle
• Analyze and recommend complex and advanced service requests
• Support the Business Development team in developing efficient solutions for client requests while adhering to Bank policies and directives
• Follow up on outstanding file issues and ensure forms, information, conditions, and signatures are accurate and complete
• Validate portfolio profitability by monitoring client borrowing activities and identifying financing or consulting opportunities
• Review financial statements, complete financial analyses, and evaluate risk ratings
• Address potential risks including arrears, risk deterioration, and declining financial results
• Evaluate high and advanced risk requests and develop proactive solutions to restructure agreements, minimize risk, and mitigate losses
• Authorize, decline, or recommend services within established parameters
• Ensure high-calibre analysis and due diligence for loan amendments and service requests
• Maintain relationships with business centre personnel and colleagues
• Coach, mentor, and share experience with team members
• Monitor regional economic trends and their potential impact on clients
• Monitor changes to policies, procedures, processes, credit issues, and regulatory issues affecting the Bank

• Maintain relationships with clients in the small and stable business segment by phone or electronically to promote business development and client retention
• Develop and implement client growth and retention strategies to build a long-term profitable loan portfolio
• Provide high-quality client service
• Identify and develop new business opportunities for financing and consulting services
• Work as a team to provide outstanding client service and ensure smooth work sharing
• Develop and implement individual and group marketing plans consistent with VBC-Connect portfolio strategy and goals
• Achieve financial goals related to expected loss rate, profitability, revenue growth and customer retention
• Use credit judgment to ensure loan proposals are high quality, acceptable risk and meet established standards
• Analyze, negotiate and prepare loan proposals through credit analysis, due diligence and sound account management practices
• Maintain awareness of changes in policies, procedures and processes

Commercial Account Manager – Virtual Business Centre, Bilingual

Associate

• Build conviction on emerging industrial technology markets and identify companies before they are obvious
• Develop relationships with founders, investors, operators, researchers, and strategic partners across the ecosystem
• Maintain market maps, sector theses, founder lists, and deal-tracking tools
• Assess startups across market size, product differentiation, customer value, go-to-market, team quality, business model, cap table, and exit potential
• Run diligence workstreams including customer calls, expert interviews, founder sessions, technical reviews, financial modeling, and investment memo preparation
• Turn complex technical and commercial inputs into clear, decision-ready investment recommendations
• Support portfolio companies

Associate, Industrial Innovation Venture Fund

Insurance

• Underwrite and authorize comprehensive, well-structured loan proposals for moderate to high complexity credit files ranging from $350,000 to $1.5 million
• Conduct detailed financial analysis, appropriate investigation, and thorough due diligence
• Determine appropriate credit terms, pricing, repayment structures, and covenants
• Apply disciplined credit analysis, balanced risk assessment, and effective account management practices
• Review loan documentation and negotiate transaction structures with internal partners when required
• Support resolution of compliance matters and material changes during transaction negotiation and structuring
• Develop practical solutions that meet the needs of clients and BDC
• Build and maintain trusted working relationships with business centre colleagues and internal partners
• Stay current on credit policies, procedures, processes, and emerging credit and regulatory trends
• Provide coaching to new employees, act as a mentor, and support knowledge sharing within the team and with internal partners

Senior Manager, Underwriting – Credit Risk Management

Full-stack Engineer

• Deliver, automate, and provide operational support for enterprise Virtual Desktop Infrastructure (VDI) and Red Hat Enterprise Linux (RHEL) platforms
• Support and administer enterprise VDI platforms, including desktop images, user provisioning, platform health, capacity, and performance
• Troubleshoot platform, user experience, and application delivery issues
• Support and enhance the Omnissa Horizon environment
• Assess, implement, and support future VDI solutions
• Collaborate with infrastructure, security, and application teams
• Perform Linux provisioning, patching, security hardening, operating system upgrades, and decommissioning
• Support Linux workloads across on-premises data centers, VMware environments, and AWS cloud platforms
• Perform troubleshooting, root cause analysis, remediation, and major incident response
• Maintain platform standards, operational procedures, and technical documentation
• Develop and maintain Ansible Automation Platform playbooks, roles, workflow templates, dynamic inventories, and self-service automation workflows
• Automate provisioning, patching, configuration management, and compliance validation
• Develop PowerShell and Python automation scripts
• Integrate infrastructure services with enterprise platforms through APIs and automation workflows
• Design and maintain Azure DevOps pipelines for infrastructure and platform deployments
• Implement automated testing, infrastructure validation, compliance verification, approval workflows, and environment promotion processes
• Maintain Git repositories and participate in code reviews
• Promote DevOps and GitOps practices
• Build and maintain automated image pipelines
• Develop monitoring, alerting, and operational dashboards
• Improve platform observability, reliability, and operational efficiency
• Develop proactive detection and remediation automation

Senior Technology Specialist – Virtual Desktop, Linux Platforms

• Underwrite and authorize comprehensive, well-structured loan proposals for moderate to high complexity credit files ranging from $350,000 to $1.5 million
• Conduct detailed financial analysis, appropriate investigation, and thorough due diligence
• Determine appropriate credit terms, pricing, repayment structures, and covenants
• Apply disciplined credit analysis, balanced risk assessment, and effective account management practices
• Review loan documentation and negotiate transaction structures with internal partners when required
• Support resolution of compliance matters and material changes during transaction negotiation and structuring
• Develop practical solutions meeting client and BDC needs
• Build and maintain trusted working relationships with business centre colleagues and internal partners
• Stay current on credit policies, procedures, processes, and emerging credit and regulatory trends
• Coach new employees, act as a mentor, and support knowledge sharing

• Underwrite and authorize comprehensive loan proposals for moderate to high complexity credit files ranging from $350,000 to $1.5 million
• Conduct detailed financial analysis, appropriate investigation, and thorough due diligence
• Determine credit terms, pricing, repayment structures, and covenants
• Review loan documentation and negotiate transaction structures with internal partners when required
• Support resolution of compliance matters and material changes during transaction negotiation and structuring
• Develop practical solutions meeting client and BDC needs through sound judgment, creativity, and problem-solving
• Build and maintain working relationships with business centre colleagues and internal partners
• Monitor changes to credit policies, procedures, processes, and emerging credit and regulatory trends
• Coach new employees, mentor colleagues, and support knowledge sharing

• Underwrite and authorize comprehensive loan proposals for moderate to high complexity credit files ranging from $350,000 to $1.5 million
• Conduct detailed financial analysis, investigations, and due diligence
• Determine credit terms, pricing, repayment structures, and covenants
• Review loan documentation and negotiate transaction structures with internal partners when required
• Support resolution of compliance matters and material changes during transaction negotiation and structuring
• Develop solutions meeting client and BDC needs through sound judgment, creativity, and problem-solving
• Build and maintain working relationships with business centre colleagues and internal partners
• Monitor changes to credit policies, procedures, processes, and emerging credit and regulatory trends
• Coach new employees, mentor colleagues, and support knowledge sharing

Bilingual Senior Analyst, Insurance and Operations Support

Client Support Coordinator

Senior Legal Counsel – Investments

Account Manager – Virtual Business Center

Manager/Senior Manager, Portfolio Management

Senior Manager, Underwriting I

Client Support Coordinator

Manager/Senior Manager, Portfolio Management

Commercial Account Manager – Virtual Business Centre, Bilingual

Associate, Industrial Innovation Venture Fund

Senior Manager, Underwriting – Credit Risk Management

Senior Technology Specialist – Virtual Desktop, Linux Platforms

Senior Manager, Underwriting – Credit Risk Management

Senior Manager, Underwriting – Credit Risk Management

Senior Manager – Underwriting, Credit Risk Management