Account Manager – Virtual Business Centre

BDC

. Maintain relationships with small-business clients to promote business development and client loyalty .

Posted 10/8/2026contractCalgary • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business development, client relationship management, and credit analysis, with a strong focus on achieving profitability and customer retention. Proficient in developing marketing strategies and maintaining compliance with financial policies and procedures.

Highest-signal resume keywords

Business DevelopmentClient Relationship ManagementCredit AnalysisNegotiation SkillsBilingualism (English and French)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit JudgmentLoan Proposal PreparationDue DiligenceAccount ManagementMarketing Plan DevelopmentProfitability AnalysisRisk AssessmentSales SkillsEntrepreneurship KnowledgeBDC Products Knowledge

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsTime ManagementResults Focus

Certifications & Qualifications

Bachelor's Degree in CommerceBachelor's Degree in Business Administration

Industry Keywords

Small Business DynamicsUnderserved Market DynamicsClient LoyaltyClient Growth StrategiesBDC Policies and Procedures

About the role

Key responsibilities & impact

Maintain relationships with small-business clients to promote business development and client loyalty
Develop and implement client growth and retention strategies
Build a long-term profitable loan portfolio while providing high-quality client service
Identify and develop new financing and consulting business opportunities
Collaborate as a team to provide outstanding client service and ensure smooth work sharing
Develop and implement individual and group marketing plans aligned with Virtual Business Centre portfolio goals
Achieve goals related to expected loss rate, profitability, revenue growth and customer retention
Use credit judgment to ensure loan proposals are high quality, acceptable risk and compliant with BDC policies and procedures
Analyze, negotiate and prepare loan proposals through credit analysis, due diligence and account management
Maintain awareness of changes in policies, procedures and processes

Requirements

What you’ll need

Bachelor's degree in Commerce or Business Administration
3 to 5 years’ experience as a banker
Proven sales skills and passion for entrepreneurship
Proven talent in business development and client relationship management
Ability to make sound credit decisions and thorough understanding of credit policies and practices
Ability to identify business opportunities for entrepreneurs who will benefit from BDC's financing and consulting services
In-depth knowledge of BDC products, services, policies and procedures
Excellent negotiation skills and focus on results
Thorough understanding of small business and underserved-market dynamics
Strong interpersonal and communication skills
Strong organizational and time-management skills to manage a high volume of client relationships
Bilingualism (English and French) is an asset

Benefits

Comp & perks

Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of voluntary contributions
Defined Benefit Pension Plan
$750 wellness and health care spending account
Paid vacation each year
Five personal days
Sick days as necessary
Offices closed from December 25 to January 1
Hybrid work model
Opportunities for learning, training and development