Client Support Coordinator

BDC

. Provide client service to Virtual Business Centre clients by responding to basic inquiries and escalating complex requests to appropriate team members .

Posted 10/2/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client service skills in both French and English, with a focus on effective communication and problem-solving. Proficient in managing administrative tasks and documentation while adapting to changes in a fast-paced virtual environment.

Highest-signal resume keywords

Client ServiceAdministrative ManagementBilingual CommunicationMicrosoft Office ProficiencyQueue Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Office AdministrationDocumentation ManagementTask PrioritizationFollow-Up CoordinationProblem-Solving

Soft Skills

Active ListeningCollaborationAdaptabilityTime ManagementIndependence

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

College Diploma in Office AdministrationBachelor’s Degree in Business Administration

Industry Keywords

Virtual TeamFast-Paced EnvironmentPolicies and ProceduresAdministrative Role

About the role

Key responsibilities & impact

Provide client service to Virtual Business Centre clients by responding to basic inquiries and escalating complex requests to appropriate team members
Respond to clients promptly and professionally while following established policies, procedures, and processes
Complete administrative tasks through a queue management system, including preparing correspondence according to established processes
Maintain accurate client information and documentation and complete required follow-ups
Prioritize multiple administrative activities and meet deadlines in a fast-paced environment to maintain service standards
Stay current on changes to policies, standardized procedures, and processes
Collaborate effectively within a virtual team while completing assigned work independently

Requirements

What you’ll need

College diploma in Office Administration or bachelor’s degree in Business Administration
Minimum of 3 years of experience in an administrative role
Excellent French and English, both written and spoken
Proficiency with Microsoft Word, Microsoft Excel, and Microsoft Outlook
Ability to organize and prioritize multiple administrative tasks
Ability to maintain accurate information, manage documentation, and complete follow-ups
Demonstrated ability to provide client service through active listening and problem-solving
Ability to work independently and collaboratively within a virtual team environment
Ability to work effectively in a fast-paced environment and consistently meet deadlines
Ability to adapt to changes in policies, procedures, processes, and work activities
Ability to work in a hybrid environment, both in-office and virtually

Benefits

Comp & perks

Flexible and competitive benefits
Employee Savings and Investment Plan with employer matching of voluntary contributions
Defined Benefit Pension Plan
$750 wellness and health care spending account
Paid vacation each year
Five personal days
Sick days as necessary
Offices closed from December 25 to January 1
Hybrid work model
Opportunities for learning, training and development