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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting and administering enterprise Virtual Desktop Infrastructure (VDI) solutions, particularly with Red Hat Enterprise Linux (RHEL) environments, while leveraging automation tools like Ansible and scripting languages such as PowerShell and Python. Proven ability to collaborate across teams and maintain operational excellence in complex infrastructure environments.
Highest-signal resume keywords
Enterprise Virtual Desktop Infrastructure (VDI) SolutionsRed Hat Enterprise Linux (RHEL) AdministrationAnsible Automation PlatformAWS and Azure Cloud PlatformsOmnissa Horizon / VMware Horizon
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Linux ProvisioningPatchingSecurity HardeningAutomation ScriptingInfrastructure ValidationConfiguration ManagementMonitoring and AlertingTroubleshootingRoot Cause AnalysisImage Pipeline Development
Soft Skills
Strong Communication SkillsCustomer-Service OrientationProblem-Solving MindsetCuriosity and Willingness to LearnPositive Attitude
Tools & Technologies
AnsiblePowerShellPythonAzure DevOpsVMwareAWSOmnissa HorizonCitrix Virtual Apps and DesktopsGitAPIs
Industry Keywords
Virtual Desktop Infrastructure (VDI)Red Hat Enterprise Linux (RHEL)Cloud InfrastructureOperational SupportEnterprise Environments
Tech Stack
Tools & technologiesAnsibleAWSAzureCitrixCloudLinuxPythonVMware
About the role
Key responsibilities & impact- Deliver, automate, and provide operational support for enterprise Virtual Desktop Infrastructure (VDI) and Red Hat Enterprise Linux (RHEL) platforms
- Support and administer enterprise VDI platforms, including desktop images, user provisioning, platform health, capacity, and performance
- Troubleshoot platform, user experience, and application delivery issues
- Support and enhance the Omnissa Horizon environment
- Assess, implement, and support future VDI solutions
- Collaborate with infrastructure, security, and application teams
- Perform Linux provisioning, patching, security hardening, operating system upgrades, and decommissioning
- Support Linux workloads across on-premises data centers, VMware environments, and AWS cloud platforms
- Perform troubleshooting, root cause analysis, remediation, and major incident response
- Maintain platform standards, operational procedures, and technical documentation
- Develop and maintain Ansible Automation Platform playbooks, roles, workflow templates, dynamic inventories, and self-service automation workflows
- Automate provisioning, patching, configuration management, and compliance validation
- Develop PowerShell and Python automation scripts
- Integrate infrastructure services with enterprise platforms through APIs and automation workflows
- Design and maintain Azure DevOps pipelines for infrastructure and platform deployments
- Implement automated testing, infrastructure validation, compliance verification, approval workflows, and environment promotion processes
- Maintain Git repositories and participate in code reviews
- Promote DevOps and GitOps practices
- Build and maintain automated image pipelines
- Develop monitoring, alerting, and operational dashboards
- Improve platform observability, reliability, and operational efficiency
- Develop proactive detection and remediation automation
Requirements
What you’ll need- Experience supporting enterprise Virtual Desktop Infrastructure (VDI) solutions
- Experience supporting AWS, Azure, VMware-based, or hybrid infrastructure environments
- Strong experience administering Red Hat Enterprise Linux (RHEL) environments
- Experience with one or more enterprise VDI platforms, including Omnissa Horizon / VMware Horizon, Azure Virtual Desktop (AVD), AWS WorkSpaces, Citrix Virtual Apps and Desktops, or Citrix DaaS
- Strong sense of ownership and sound judgment
- Ability to work collaboratively in a complex enterprise environment
- Strong communication skills for explaining technical topics to technical and non-technical audiences
- Ability to collaborate with infrastructure, security, application, end-user computing, and service management teams
- Customer-service orientation focused on employee experience, business continuity, and operational excellence
- Curiosity and willingness to learn new technologies and contribute to continuous improvement
- Autonomy, accountability, and ability to manage priorities in a dynamic operational environment
- Problem-solving mindset during incidents or complex troubleshooting situations
- Positive attitude, professionalism, and ability to build trust
- Bilingualism in French and English is required
Benefits
Comp & perks- Flexible and competitive benefits
- Employee Savings and Investment Plan with employer matching of voluntary contributions
- Defined Benefit Pension Plan
- $750 wellness and health care spending account
- Paid vacation each year
- Five personal days
- Sick days as necessary
- Offices closed from December 25 to January 1
- Hybrid work model
- Opportunities for learning, training and development