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BDS

Installation Technician II

BDS

. Install, configure, and test copiers, printers, plotters, MFPs, scanners, and finishing equipment at customer locations .

Posted 10/23/2026full-timeMarlborough • Massachusetts • United StatesJuniorMid-Level💰 $27 - $28 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, configuring, and troubleshooting office equipment, including copiers and printers, while ensuring compliance with safety and service standards. Possesses strong customer service skills and the ability to effectively communicate technical information to clients and internal teams.

Highest-signal resume keywords
Installation And Configuration Of Office EquipmentCustomer Service ExcellenceTCP/IP Networking FundamentalsPrint Management PlatformsTechnical Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Installation And ConfigurationTroubleshooting Hardware And SoftwareTCP/IP NetworkingPrint Drivers And DeploymentScan-To-Email ConfigurationsWindows And Mac EnvironmentsActive Directory FundamentalsPrint Server ConceptsWireless Print TechnologiesLifting And Moving Loads Up To 50 Pounds
Soft Skills
Superior Communication SkillsAttention To DetailStrong Decision-Making SkillsExcellent Listening SkillsAbility To Work Independently
Tools & Technologies
Papercut MFPapercut HIVEMyQUniFlowMicrosoft OfficeExcel
Industry Keywords
Customer SupportOffice Equipment RepairService-Based BusinessCopier IndustryNetwork Security Fundamentals

Tech Stack

Tools & technologies
CloudDNSTCP/IP

About the role

Key responsibilities & impact
  • Install, configure, and test copiers, printers, plotters, MFPs, scanners, and finishing equipment at customer locations
  • Configure network settings, IP addressing, print drivers, and scan destinations
  • Set up print, scan, and workflow functionality according to customer requirements
  • Perform firmware updates and device configuration activities
  • Troubleshoot hardware, software, connectivity, and installation-related issues
  • Coordinate with customer IT staff for successful network integration
  • Conduct customer orientation and end-user training
  • Complete installation documentation and customer acceptance records
  • Maintain compliance with company installation standards, safety requirements, and service procedures
  • Plan and coordinate installation workflows at customer locations
  • Manage installations across multiple locations
  • Maintain vehicle inventory stock and installation materials
  • Travel daily to customer locations and occasionally perform overnight travel
  • Serve as a customer-facing representative and collaborate with internal teams and customer IT personnel

Requirements

What you’ll need
  • Experience working within a customer support department supporting the technical needs of clients such as office equipment repair, IT, manufacturing equipment, service-based business or related industry preferred but not required
  • Superior communication skills and strong attention to detail
  • Excellent listening skills
  • Highly efficient phone skills
  • Strong decision-making and problem-solving skills
  • Strong systems skills including Excel, Microsoft Office
  • Proven track record of customer service excellence
  • Strong email and writing skills
  • Knowledge of advanced print management platforms (e.g. Papercut, MyQ, etc.) preferred but not required
  • 2+ years working within the copier industry as a service technician or support technician
  • Bachelor's degree preferred but not required
  • Capable of lifting and moving loads up to 50 pounds
  • TCP/IP networking fundamentals
  • DHCP, DNS, subnetting, and IP addressing
  • Wireless print technologies
  • Print drivers and deployment methods
  • Print server concepts
  • Scan-to-email, scan-to-folder, and scan-to-cloud configurations
  • Network security fundamentals related to printing environments
  • Windows and Mac desktop and server environments
  • Active Directory fundamentals
  • Printer/fleet management software, including Papercut MF, Papercut HIVE, MyQ, and UniFlow
  • Willingness and ability to travel to customer locations daily, up to 2 hours from home regularly, with occasional overnight travel
  • Ability to work independently with minimal supervision and adapt to changing schedules
  • Ability to safely operate a motor vehicle
  • Ability to frequently stand, walk, bend, stoop, kneel, crouch, reach, climb stairs, and work in confined spaces
  • Ability to regularly lift, carry, push, and pull equipment and supplies weighing up to 50 pounds

Benefits

Comp & perks
  • Medical, vision, dental
  • Supplemental Insurance options
  • Pet Insurance & Legal plan coverage options
  • Generous paid time off (PTO) program
  • Employer paid Life Insurance
  • 401(k) plan with company match
  • Professional development
  • Company Outings and Events
  • Competitive compensation commensurate with experience