Technician

• Install, configure, and test copiers, printers, plotters, MFPs, scanners, and finishing equipment at customer locations
• Configure network settings, IP addressing, print drivers, and scan destinations
• Set up print, scan, and workflow functionality according to customer requirements
• Perform firmware updates and device configuration activities
• Troubleshoot hardware, software, connectivity, and installation-related issues
• Coordinate with customer IT staff for successful network integration
• Conduct customer orientation and end-user training
• Complete installation documentation and customer acceptance records
• Maintain compliance with company installation standards, safety requirements, and service procedures
• Plan and coordinate installation workflows at customer locations
• Manage installations across multiple locations
• Maintain vehicle inventory stock and installation materials
• Travel daily to customer locations and occasionally perform overnight travel
• Serve as a customer-facing representative and collaborate with internal teams and customer IT personnel

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Installation Technician II