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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in Brazilian Portuguese and formal English, with strong analytical abilities and attention to detail. Capable of conducting sensitive conversations with empathy and professionalism while maintaining ethics and discretion in handling confidential information.
Highest-signal resume keywords
Fluency In Brazilian PortugueseFluency In Formal EnglishAnalytical AbilityCustomer Service ExperienceKnowledge Of Case Logging Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationAttention To DetailEmotional ComposureOrganization
Tools & Technologies
Ticket Management Tools
Industry Keywords
Customer ServiceOmbudsman ServicesInvestigationsComplianceAuditingWhistleblowing ChannelsCorporate EnvironmentsB2B Customer Service
About the role
Key responsibilities & impact- Register, classify, and process reports received through service channels (voice, email, and platform) in Portuguese and English
- Conduct technical analyses of reports, identifying relevant information, inconsistencies, and potential risks involved
- Prepare clear, objective, and structured records, ensuring the quality and accuracy of information
- Conduct follow-up inquiries when necessary to ensure a proper understanding of the reports
- Monitor metrics and support the identification of patterns and risks related to the clients served
- Act ethically, confidentially, and sensitively when handling sensitive content
Requirements
What you’ll need- Fluency in Brazilian Portuguese and formal English, both written and spoken
- Currently pursuing a university degree
- Excellent verbal and written communication skills
- Analytical ability and strong attention to detail
- Ability to conduct sensitive conversations with empathy, emotional composure, and professionalism
- Resilience when handling critical content and emotionally challenging situations
- Ethics, discretion, and responsibility in handling confidential information
- Organization and ability to prioritize in a dynamic environment
- Previous experience in customer service, ombudsman services, investigations, compliance, auditing, or whistleblowing channels is a plus
- Experience in corporate environments and B2B customer service is a plus
- Knowledge of case logging and ticket management tools is a plus
Benefits
Comp & perks- SulAmérica national health insurance with 100% of the monthly premium covered by the company (copayments apply based on utilization)
- Amil dental insurance with several options to choose from
- TotalPass for fitness and leisure activities
- Programs and partnerships focused on physical and mental health
- Petlove benefits to support your pet’s health and well-being
- Childcare assistance, in accordance with the company’s internal policy
- iFood Benefícios card: flexible benefits that allow you to manage your balance according to your preferences
- Transportation allowance, in accordance with applicable law, or mobility reimbursement (ride-hailing services, company shuttle, parking, and tolls), according to the company’s internal policy
- Profit-sharing bonus tied to the achievement of targets
- Celebratory events and recognition initiatives throughout the year, including gifts and celebrations for work anniversaries, weddings, and the birth of a child
- Birthday month day off