Senior Customer Success Manager, Key Accounts – European Language Speaking

Be Global E-commerce Corporation

. Serve as the lead point of contact for all clients .

Posted 9/15/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success, focusing on building strong client relationships, generating revenue through up-selling and cross-selling, and delivering data-driven solutions to meet client needs.

Highest-signal resume keywords

Account ManagementB2B ExperienceRevenue GenerationAnalytical SkillsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProject ManagementKPI ReportingClient-Focused SolutionsPerformance Reporting

Soft Skills

Excellent Communication SkillsNegotiation SkillsPresentation SkillsListening SkillsInfluencing Skills

Certifications & Qualifications

BA/BS Degree

Industry Keywords

SaaSLogisticsSoftwareC-Level EngagementClient Success

About the role

Key responsibilities & impact

Serve as the lead point of contact for all clients
Liaise with relevant Global-e teams to ensure quick and efficient processes
Develop trusted advisor relationships with key accounts, mainly C-level executives
Generate revenue through up-selling and cross-selling existing accounts
Identify expansion opportunities and red flags proactively
Prepare periodic performance reports and QBRs covering and analysing client KPIs
Support clients’ strategic, marketing and operational decisions using internal knowledge, data analysis and best practices
Build and maintain strong, long-lasting client relationships
Ensure the long-term success of clients in the UK
Liaise between clients and cross-functional internal teams to ensure timely and successful delivery of Global-e services

Requirements

What you’ll need

At least 3+ years experience in an Account Management or Customer Success Manager role
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Excellent verbal and written English communications skills
Ability to communicate, present and influence credibly and effectively at all levels, including executive and C-levels
Excellent listening, negotiation and presentation skills
BA/BS degree or equivalent preferable
Flexibility to work out of office hours when necessary
Unable to support visa sponsorships

Benefits

Comp & perks

Hybrid work arrangement: 3 days in the office and 2 days remote
Equal opportunity workplace
Diverse and inclusive work environment