Be Global E-commerce Corporation

Customer Success Manager

• Serve as the lead point of contact for all clients
• Liaise with relevant Global-e teams to ensure quick and efficient processes
• Develop trusted advisor relationships with key accounts, mainly C-level executives
• Generate revenue through up-selling and cross-selling existing accounts
• Identify expansion opportunities and red flags proactively
• Prepare periodic performance reports and QBRs covering and analysing client KPIs
• Support clients’ strategic, marketing and operational decisions using internal knowledge, data analysis and best practices
• Build and maintain strong, long-lasting client relationships
• Ensure the long-term success of clients in the UK
• Liaise between clients and cross-functional internal teams to ensure timely and successful delivery of Global-e services

Senior Customer Success Manager, Key Accounts – European Language Speaking