Senior Enterprise Customer Success Manager

Be Global E-commerce Corporation

. Partner with Global-e and ensure the long-term success of clients in the EU .

Posted 10/23/2026full-timeParis • FranceSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and revenue generation through strategic insights and data analysis. Proficient in delivering client-focused solutions and effectively communicating with C-level executives.

Highest-signal resume keywords

Fluency In French And EnglishB2B Experience In Software, Logistics Or SaaSRevenue Generation Through Existing AccountsStrong Analytical SkillsClient-Focused Solutions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Listening SkillsNegotiation SkillsPresentation SkillsCommunication Skills

Certifications & Qualifications

Masters Degree Or Equivalent

Industry Keywords

Client Relationship ManagementRevenue GrowthStrategic InsightsData AnalysisPerformance ReportsCross-Functional CollaborationKey Account ManagementMarket TrendsUp-SellingCross-Selling

About the role

Key responsibilities & impact

Partner with Global-e and ensure the long-term success of clients in the EU
Develop long-term relationships with assigned clients
Connect with key business executives and drive revenue by growing existing business
Provide clients with strategic insights based on performance and market trends
Liaise between clients and cross-functional internal teams to ensure timely and successful delivery according to clients' needs
Operate as the lead point of contact for all clients, liaising with relevant Global-e teams
Develop trusted advisor relationships with key accounts, mainly with C-levels
Generate revenue through up-selling and cross-selling existing accounts
Proactively identify expansion opportunities and red flags
Prepare periodic performance reports and QBRs covering and analysing clients' KPIs
Support clients' strategic, marketing and operational decisions using internal knowledge, data analysis and best practices
Build and maintain strong, long-lasting client relationships

Requirements

What you’ll need

Fluency in French and English - is a must
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
Masters degree or equivalent preferable

Benefits

Comp & perks

This is a hybrid position with the opportunity to work 2 days remotely
Annual Classpass subscription
Competitive compensation package
Option to travel to London to visit the UK team