Sleep Study Support Specialist

Beacon Biosignals

. Provide professional, empathetic, and effective phone support to patients, customers, and other stakeholders .

Posted 9/23/2026full-timeCleveland • Ohio • United StatesJuniorMid-Level💰 $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while providing empathetic support to patients and customers. Proficient in managing patient interactions, maintaining confidentiality, and adhering to HIPAA requirements in a collaborative, patient-focused environment.

Highest-signal resume keywords

Patient-Facing ExperienceHIPAA ComplianceVerbal And Written Communication SkillsProblem-Solving And Troubleshooting SkillsRPSGT Or CCSH Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Interaction DocumentationTest SchedulingEquipment TroubleshootingRecord MaintenanceOutbound Call Management

Soft Skills

EmpathyOrganizational SkillsAttention To DetailAdaptabilityCollaboration

Certifications & Qualifications

RPSGTCCSH

Industry Keywords

Protected Health InformationSleep CenterClinical SupportCustomer SupportCross-Functional Collaboration

About the role

Key responsibilities & impact

Provide professional, empathetic, and effective phone support to patients, customers, and other stakeholders
Provide equipment coverage, troubleshooting, and patient assistance before and after overnight studies
Answer questions about services, scheduling, testing, and next steps
Document patient and customer interactions, actions taken, and follow-up needs
Make and monitor manual outbound calls
Monitor and complete test scheduling and return calls
Schedule and coordinate patient testing and accurately document appointments and study information
Complete assigned daily tasks within established timeframes
Maintain accurate records in accordance with company procedures and HIPAA requirements
Protect the confidentiality and integrity of Protected Health Information (PHI)
Identify and escalate issues appropriately
Work cross-functionally across DX teams to resolve issues and support operational goals
Communicate patient and customer information accurately and promptly to internal teams
Own assigned work and follow through on commitments
Adapt to changing priorities and contribute to process improvements
Support team coverage and assist teammates as needed
Follow established workflows, policies, procedures, and quality standards
Maintain a positive, collaborative, and patient-focused approach

Requirements

What you’ll need

2+ years of experience in a sleep center, clinical/technical support, or other customer/patient-facing environment required
Experience communicating directly with patients or customers by phone
Exceptional verbal and written communication skills
Strong organizational skills, attention to detail, and ability to manage multiple priorities
Experience documenting patient or customer interactions accurately and maintaining detailed records
Strong problem-solving and troubleshooting skills
Ability to work independently in a remote environment while collaborating effectively with cross-functional teams
Ability to handle confidential information and Protected Health Information (PHI) in accordance with HIPAA requirements
Comfortable learning new technology, systems, and workflows
Demonstrated reliability, accountability, and ownership
Patient-first mindset with empathy and professionalism
Collaborative approach and willingness to support teammates
Curiosity, adaptability, continuous learning mindset, and proactive self-service approach
RPSGT or CCSH certification preferred

Benefits

Comp & perks

Equity
PTO
Other benefits included in the total compensation package