Client Services Consultant – Training & Implementation

BEC Legal Systems

. Own BEC's client training program, including curriculum design, onsite and web-based delivery, and recorded or self-serve training assets .

Posted 10/21/2026full-timeRemote • Canada, United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client training program ownership, including curriculum design and delivery, while leading complex implementations and upgrades of legal practice management software. Proficient in utilizing generative AI tools to enhance productivity and optimize workflows in a customer-facing professional services environment.

Highest-signal resume keywords

Client OnboardingImplementation LeadershipLegal Practice ManagementGenerative AI ToolsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Curriculum DesignSoftware ConfigurationData MappingMetrics DevelopmentApplication Integration

Soft Skills

Excellent CommunicationListening SkillsService OrientationIndependent Work

Tools & Technologies

Legal Practice Management PlatformsMatter Management SoftwareDocketing ToolsDocument Automation PlatformsGenerative AI Tools

Industry Keywords

Professional ServicesClient TrainingImplementation Best PracticesPost-Go-Live SupportKnowledge Base Articles

About the role

Key responsibilities & impact

Own BEC's client training program, including curriculum design, onsite and web-based delivery, and recorded or self-serve training assets
Lead complex implementations and upgrades of BEC's products from initial configuration through go-live
Consult with clients to understand current business practices and recommend implementation best practices
Educate clients on software configuration, application integrations, and data entry
Partner with the Data & Integrations consultant on data mapping and validation
Take scheduled support rotations, owning Level 1 triage, resolution, and SLA performance
Escalate Level 2 issues and product defects using the defined escalation path
Support clients during the post-go-live period, including reporting issues and enhancement requests
Train and certify teammates on implementation and training delivery for priority products
Contribute knowledge base articles from implementation and training experience
Provide product use expertise to R&D and QA teams
Assist with internal employee training when needed
Collaborate with R&D, QA, and Sales

Requirements

What you’ll need

5+ years in a customer-facing professional services role leading client onboarding, implementations, and training
Hands-on experience with legal practice management, matter management, docketing, or document automation platforms as a user, trainer, or administrator
Experience using generative AI tools such as Claude, ChatGPT, or Copilot to improve productivity, optimize workflows, or improve client communication
Capability to excel in a data-driven, metrics-oriented environment and build metrics where they do not yet exist
Excellent written and verbal communication skills, with strong listening skills and a genuine service orientation
Comfortable working independently and remotely in a lean organization
Ability to travel to the Cincinnati office, occasional client sites, and industry conferences as needed

Benefits

Comp & perks

Remote work arrangement
Travel up to 10% to the Cincinnati office, occasional client sites, and industry conferences
Scheduled weekly hours: 40
Regular worker status