Contact Center Associate

BECU

. Handle 70–100 inbound calls per day in a fast-paced contact center .

Posted 10/8/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high call volumes while maintaining quality and empathy. Proficient in utilizing multiple systems to resolve inquiries and enhance member experiences in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceContact Center ExperienceHigh School Diploma or Bachelor's DegreeSchedule AdherenceProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyCreativityProfessionalismAdaptabilityTime Management

Certifications & Qualifications

In-House Training Program Completion

Industry Keywords

Inbound CallsMember ExperienceKPIFinancial InstitutionMetrics-Driven Environment

About the role

Key responsibilities & impact

Handle 70–100 inbound calls per day in a fast-paced contact center
Deliver high-quality, empathetic service aligned with call quality standards and KPIs for average handle time, quality, and member survey
Resolve member inquiries and escalations using sound judgment and creativity
Adapt across multiple credit union functions while leveraging 15–20 systems a day to research and resolve member questions
Meet performance standards for schedule adherence, attendance, and process procedures
Identify opportunities to enhance the member experience
Support BECU members and document interactions

Requirements

What you’ll need

High School Diploma + 1 year experience in customer service, or Bachelor’s Degree
Minimum 2 years of customer service experience required
Successful completion of in-house training program after hire is required with no missed training sessions
Regular and consistent attendance and adherence to work schedules required
Ability to work a shifting/flexible schedule; this requires evenings, nights or weekends
Ability to travel based on need of business
Preferred: 1 year of contact center experience
Preferred: 1 year of financial institution experience
Preferred: Ability to work a flexible schedule, including evenings and weekends
Preferred: Comfortable in a high-volume, metrics-driven environment
Preferred: Ability to manage multiple priorities and handle escalated calls with professionalism

Benefits

Comp & perks

401(k) Company Match (up to 3%)
4% annual contribution to your 401(k) by BECU
Medical, Dental and Vision (family contributions as well)
PTO Program + Exchange Program
Tuition Reimbursement Program
BECU Cares volunteer time off + donation match
Career growth and development opportunities
Supportive, collaborative team culture
Opportunity to make a meaningful impact for members every day