BECU

General

• Perform collection and recovery activities across credit cards, home equity loans, auto loans, consumer loans, returned deposits, and charge-offs
• Complete required outbound and inbound dialer activities to achieve delinquency and recovery objectives
• Analyze member accounts and identify appropriate next steps, referring accounts for additional review or action when necessary
• Locate updated member contact information using available tools and resources
• Update and report address changes and phone numbers to maintain accurate member records
• Document member conversations, commitments, and payment arrangements in the system of record
• Resolve routine collection inquiries and collaborate with teammates on complex situations
• Perform responsibilities in accordance with compliance, regulatory, and information protection requirements
• Take on additional duties and special assignments as needed
• For Washington-based employees, travel periodically to onsite meetings in Tukwila or Spokane or off-site locations

Loss Management Specialist, I

Consultant

• Deliver a seamless and high-quality member experience
• Identify, diagnose, and address members’ consumer financial needs
• Refer members to specialized services when necessary
• Serve as a subject matter expert in BECU products and specialized financial services
• Resolve members’ needs
• Provide customer service and sales across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts
• Sign line and loan documents originating through outbound/inbound call center
• Support community financial wellness through financial education, budgeting, debt management, or financial planning resources
• Work across all POD branches for up to the first year or more
• Attend 12 weeks of Monday–Friday training, including travel to the Tukwila Financial Center
• Work variable weekday shifts and up to three Saturdays per month

Member Consultant II

• Deliver a seamless and high-quality member experience
• Identify, diagnose, and address members’ consumer financial needs
• Refer members to specialized services when necessary
• Serve as a subject matter expert in specialized financial services
• Utilize product knowledge to provide excellent customer service and sales across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts
• Sign line and loan documents originating through outbound/inbound call center
• Assist the community with financial wellness, including financial education, budgeting, debt management, and access to financial planning resources
• Work across all POD branches for up to the first year or more based on business needs
• Attend 12 weeks of Monday–Friday training at the Tukwila Financial Center
• Adapt to varying schedules and branch assignments
• Work variable Monday–Friday shifts and up to 3 Saturdays per month

• Deliver a seamless, high-quality member experience
• Use expertise in BECU products to identify, diagnose, and address members’ consumer financial needs
• Refer members to specialized services when necessary
• Serve as a subject matter expert in specialized financial services
• Resolve members’ needs and provide financial expertise
• Provide customer service and sales consultation across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts
• Sign line and loan documents originating through the outbound/inbound call center
• Support community financial wellness through financial education, budgeting, debt management, and access to financial planning resources
• Work across Downtown Bellevue, Eastside Financial Center, Redmond, and Sammamish pod branches based on business needs
• Attend 12 weeks of Monday–Friday training with variable shifts between 8:00 AM and 6:30 PM
• Work post-training variable Monday–Friday shifts between 8:00 AM and 6:30 PM, plus up to three Saturdays per month from 8:30 AM to 1:30 PM

• Deliver a seamless and high-quality member experience
• Identify, diagnose, and address members’ consumer financial needs
• Refer members to specialized services when necessary
• Serve as a subject matter expert in specialized financial services
• Utilize product knowledge to provide excellent customer service and sales across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts
• Sign line and loan documents originating through the outbound/inbound call center
• Assist the community with financial wellness through financial education, budgeting, debt management, or financial planning resources
• Work across all POD branches for up to the first year or more
• Attend training at the Tukwila Financial Center
• Adapt to varying schedules and branch assignments based on business needs

• Deliver a seamless and high-quality member experience
• Identify, diagnose, and address members’ consumer financial needs
• Refer members to specialized services when necessary
• Serve as a subject matter expert in specialized financial services
• Resolve members’ needs and provide expertise
• Utilize product knowledge to provide customer service and sales across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts
• Sign line and loan documents originating through the outbound/inbound call center
• Assist the community with financial wellness, including financial education, budgeting, debt management, and access to financial planning resources
• Work across all POD branches for up to the first year or more based on business needs
• Complete 12-week Monday–Friday in-house training with travel to the Tukwila Financial Center
• Adapt to varying schedules and branch assignments
• Work variable Monday–Friday shifts between 8:00 AM and 6:30 PM, with up to 3 Saturdays per month from 8:30 AM to 1:30 PM

• Deliver a seamless, high-quality member experience
• Identify, diagnose, and address members’ consumer financial needs
• Refer members to specialized services when necessary
• Serve as a subject matter expert in specialized financial services
• Utilize product knowledge to provide customer service and sales across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts
• Sign line and loan documents originating through the outbound/inbound call center
• Support community financial wellness through financial education, budgeting, debt management, and financial planning resources
• Work across Ballinger, Lynnwood, and Shoreline pod branches based on business needs
• Attend training at the Tukwila Financial Center
• Adapt to varying schedules and branch assignments
• Work a 12-week Monday–Friday training schedule and post-training variable weekday shifts with up to three Saturdays per month

Mortgage Advisor

• Connect with members in person and through brokers to understand needs, offer mortgage solutions, and build lasting relationships
• Serve as the first point of contact for mortgage products and services
• Build and deepen relationships with agents, builders, brokers, and other professionals
• Prospect and generate leads to create new mortgage relationships
• Contribute to individual and team goals
• Coach and develop referral generation
• Enhance the member experience
• Participate in community organizations and events to generate mortgage business and educate others about BECU mortgage products and services
• Serve as a direct escalation point for member issues and concerns
• Travel moderately

Senior Mortgage Advisor

• Connect with members in person and through brokers to understand needs, offer mortgage solutions, and build lasting relationships
• Serve as the first point of contact for mortgage products and services
• Build and deepen relationships with agents, builders, and other professionals
• Prospect and generate leads to create new mortgage relationships
• Contribute to individual and team goal attainment
• Coach and develop referral generation and enhance the member experience
• Participate in community organizations and events to generate mortgage business and educate others about BECU products and services
• Serve as a direct escalation point for member issues and concerns
• Travel moderately

Vice President

• Set the strategic direction and operating model for enterprise delivery across major business partner portfolios
• Establish delivery practices, governance, and execution routines supporting organizational priorities and measurable business outcomes
• Coach, mentor, and train employees; conduct timely performance evaluations
• Lead a large multidisciplinary organization of scrum masters, project managers, program managers, and delivery leaders
• Oversee planning, prioritization, sequencing, resourcing, and execution of strategic initiatives, programs, and projects
• Partner with senior leaders to align priorities, monitor execution health, resolve enterprise-level barriers, and support communication and decision-making
• Define performance expectations, metrics, escalation paths, and governance forums
• Drive proactive risk, issue, and dependency management across portfolios
• Scale Agile, project management, and program management practices
• Reinforce capacity management, impediment removal, delivery discipline, and continuous improvement

Vice President – Enterprise Delivery

Product Manager

• Lead BECU’s enterprise product management function, including its lifecycle, operating model, governance, tools, processes, controls, and continuous improvement practices
• Coach, mentor, train, and evaluate employees
• Implement and oversee product management standards across BECU
• Drive creation and maintenance of the enterprise product roadmap
• Identify product leadership needs, define roles, hire talent, support onboarding, and coach product leaders
• Develop a team of product coaches while providing matrix leadership and dotted-line accountability for product leaders
• Identify, escalate, and resolve dependencies, issues, risks, capacity constraints, and tradeoffs
• Establish and lead a Product Council
• Integrate product roadmaps, dependencies, funding decisions, and delivery plans with business, technology, portfolio, finance, risk, and senior leadership stakeholders
• Provide updates and recommendations to executive and senior leadership forums

Loss Management Specialist, I

Member Consultant II

Member Consultant II

Member Consultant II

Member Consultant II

Member Consultant II

Member Consultant II

Senior Mortgage Advisor

Senior Mortgage Advisor

Vice President – Enterprise Delivery

VP Agile Product Management