Loss Management Specialist, I

BECU

. Perform collection and recovery activities across credit cards, home equity loans, auto loans, consumer loans, returned deposits, and charge-offs .

Posted 9/24/2026full-timeUnited StatesJunior💰 $26 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in collections and recovery activities across various loan types while ensuring compliance with regulatory requirements. Proficient in member communication, documentation, and maintaining accurate records to support effective financial operations.

Highest-signal resume keywords

Collections ExperienceFinancial Institution Contact CenterMS Office ProficiencyDetail OrientedVerbal and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CollectionsRecovery ActivitiesAccount AnalysisDocumentationDatabase Software

Soft Skills

Persuasive SpeakingCritical ListeningOrganizational SkillsProblem SolvingTeam Collaboration

Certifications & Qualifications

Associate Degree

Industry Keywords

Credit CardsHome Equity LoansAuto LoansConsumer LoansCompliance

About the role

Key responsibilities & impact

Perform collection and recovery activities across credit cards, home equity loans, auto loans, consumer loans, returned deposits, and charge-offs
Complete required outbound and inbound dialer activities to achieve delinquency and recovery objectives
Analyze member accounts and identify appropriate next steps, referring accounts for additional review or action when necessary
Locate updated member contact information using available tools and resources
Update and report address changes and phone numbers to maintain accurate member records
Document member conversations, commitments, and payment arrangements in the system of record
Resolve routine collection inquiries and collaborate with teammates on complex situations
Perform responsibilities in accordance with compliance, regulatory, and information protection requirements
Take on additional duties and special assignments as needed
For Washington-based employees, travel periodically to onsite meetings in Tukwila or Spokane or off-site locations

Requirements

What you’ll need

Associate Degree or equivalent related experience required
Minimum one year of experience in collections, financial institution contact center, or retail banking required
Intermediate proficiency using MS Office and database software required
Work additional hours as necessary to accomplish objectives, goals, and projects as needed
Ability to speak persuasively and listen critically
Detail oriented, with good organizational skills
Ability to prioritize multiple tasks and meet deadlines
Verbal and written skills to effectively communicate with members and co-workers
Ability to work independently and as a team member, using discretion in decision making and sound judgement in problem solving
Ability to maintain a high level of confidentiality
Ability to work PST hours and a closing or later shift, with rotating Saturday shifts

Benefits

Comp & perks

401(k) Company Match (up to 3%)
4% annual contribution to your 401(k) by BECU
Medical, Dental and Vision (family contributions as well)
PTO Program + Exchange Program
Tuition Reimbursement Program
BECU Cares volunteer time off + donation match
Purpose-driven work
Career growth opportunities
Collaborative team environment
Skill development opportunities