Member Consultant II

BECU

. Deliver a seamless, high-quality member experience .

Posted 9/21/2026full-timeShoreline • Washington • United StatesJuniorMid-Level💰 $26 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer financial services, including sales processes and product knowledge, while providing exceptional member experiences. Proficient in financial education, problem resolution, and navigating regulatory requirements within a financial institution.

Highest-signal resume keywords

Bachelor's DegreeSales Process ManagementFinancial Institution ExperienceSpanish Language FluencyCredit Union Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer LendingDeposit ServicingIRA ManagementPOA AccountsFiduciary AccountsFinancial PlanningBudgetingDebt ManagementSales Pipeline ManagementRegulatory Compliance

Soft Skills

Problem ResolutionNegotiatingOrganizationMulti-taskingPeer Coaching

Tools & Technologies

Financial Software SystemsCall Center Systems

Industry Keywords

Financial ServicesCredit UnionMember ExperienceCommunity Financial WellnessState and Federal Regulations

About the role

Key responsibilities & impact

Deliver a seamless, high-quality member experience
Identify, diagnose, and address members’ consumer financial needs
Refer members to specialized services when necessary
Serve as a subject matter expert in specialized financial services
Utilize product knowledge to provide customer service and sales across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts
Sign line and loan documents originating through the outbound/inbound call center
Support community financial wellness through financial education, budgeting, debt management, and financial planning resources
Work across Ballinger, Lynnwood, and Shoreline pod branches based on business needs
Attend training at the Tukwila Financial Center
Adapt to varying schedules and branch assignments
Work a 12-week Monday–Friday training schedule and post-training variable weekday shifts with up to three Saturdays per month

Requirements

What you’ll need

Bachelor’s Degree or equivalent related experience
Minimum two years of experience in a sales-oriented, financial, or retail environment
One year of experience in a financial institution
Spanish language fluency highly desirable
Thorough understanding of the sales process and ability to manage a sales pipeline efficiently
Strong proficiency and comfort level with learning new systems and programs; ability to navigate multiple systems simultaneously
Ability to successfully complete 12-week in-house training program after hire
Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions
Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered
Proficient verbal and written communication skills to enable daily communication with Members
Problem resolution, negotiating, organization, multi-tasking and peer coaching skills
Ability to work flexible shifts
Ability to commute between branches and training location

Benefits

Comp & perks

401(k) Company Match (up to 3%)
4% annual contribution to your 401(k) by BECU
Medical, Dental and Vision (family contributions as well)
PTO Program + Exchange Program
Tuition Reimbursement Program
BECU Cares volunteer time off + donation match
Community time off
Work-life balance