Member Consultant II

BECU

. Deliver a seamless, high-quality member experience .

Posted 9/21/2026full-timeBellevue • Washington • United StatesJuniorMid-Level💰 $26 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consumer financial services, providing high-quality member experiences and financial education. Proficient in managing sales processes and navigating multiple systems to address member needs effectively.

Highest-signal resume keywords

Bachelor's DegreeSales Process ManagementFinancial Institution ExperienceSpanish Language FluencyCredit Union Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial ExpertiseConsumer LendingDeposit ServicingIRA ManagementPOA ManagementFiduciary AccountsProblem ResolutionNegotiatingMulti-TaskingSales Pipeline Management

Soft Skills

Customer ServiceCommunication SkillsOrganizationPeer CoachingFlexibility

Industry Keywords

Financial WellnessBudgetingDebt ManagementState and Federal RegulationsMember Experience

About the role

Key responsibilities & impact

Deliver a seamless, high-quality member experience
Use expertise in BECU products to identify, diagnose, and address members’ consumer financial needs
Refer members to specialized services when necessary
Serve as a subject matter expert in specialized financial services
Resolve members’ needs and provide financial expertise
Provide customer service and sales consultation across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts
Sign line and loan documents originating through the outbound/inbound call center
Support community financial wellness through financial education, budgeting, debt management, and access to financial planning resources
Work across Downtown Bellevue, Eastside Financial Center, Redmond, and Sammamish pod branches based on business needs
Attend 12 weeks of Monday–Friday training with variable shifts between 8:00 AM and 6:30 PM
Work post-training variable Monday–Friday shifts between 8:00 AM and 6:30 PM, plus up to three Saturdays per month from 8:30 AM to 1:30 PM

Requirements

What you’ll need

Bachelor’s Degree or equivalent related experience
Minimum two years of experience in a sales-oriented, financial, or retail environment
One year of experience in a financial institution (desired)
Spanish language fluency highly desirable
Thorough understanding of the sales process and ability to manage a sales pipeline efficiently
Strong proficiency and comfort level with learning new systems and programs; ability to navigate multiple systems simultaneously
Ability to successfully complete 12-week in-house training program after hire
Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions
Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered
Proficient verbal and written communication skills to enable daily communication with Members
Problem resolution, negotiating, organization, multi-tasking and peer coaching skills
Ability to work flexible shifts
Ability to commute between branches and the Tukwila Financial Center training location
Ability to work across all POD branches for up to the first year or more

Benefits

Comp & perks

401(k) Company Match (up to 3%)
4% annual contribution to your 401(k) by BECU
Medical, Dental and Vision (family contributions as well)
PTO Program + Exchange Program
Tuition Reimbursement Program
BECU Cares volunteer time off + donation match
Community time off
Work-life balance policies and practices