Member Consultant II

BECU

. Deliver a seamless and high-quality member experience .

Posted 9/21/2026full-timeRenton • Washington • United StatesJuniorMid-Level💰 $26 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consumer financial services, providing high-quality member experiences through effective communication and problem resolution. Proficient in managing sales pipelines and adapting to various financial products and services, including lending and deposit solutions.

Highest-signal resume keywords

Bachelor's DegreeSales Pipeline ManagementFinancial Institution ExperienceSpanish Language FluencyKnowledge of State and Federal Regulations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Consumer Financial Needs AssessmentSales Process UnderstandingFinancial EducationBudgeting SkillsDebt ManagementLoan Document SigningProduct KnowledgeMulti-System NavigationCredit Union Product SolutionsFinancial Planning Resources

Soft Skills

Verbal CommunicationWritten CommunicationProblem ResolutionNegotiating SkillsOrganizationMulti-TaskingPeer Coaching

Industry Keywords

Consumer LendingDeposit ServicingIRA AccountsPOA AccountsFiduciary AccountsFinancial WellnessSales-Oriented EnvironmentRetail EnvironmentFlexible ShiftsBranch Assignments

About the role

Key responsibilities & impact

Deliver a seamless and high-quality member experience
Identify, diagnose, and address members’ consumer financial needs
Refer members to specialized services when necessary
Serve as a subject matter expert in specialized financial services
Utilize product knowledge to provide excellent customer service and sales across business services, consumer lending, deposit servicing, IRA, POA, and Fiduciary accounts
Sign line and loan documents originating through the outbound/inbound call center
Assist the community with financial wellness through financial education, budgeting, debt management, or financial planning resources
Work across all POD branches for up to the first year or more
Attend training at the Tukwila Financial Center
Adapt to varying schedules and branch assignments based on business needs

Requirements

What you’ll need

Bachelor’s Degree or equivalent related experience
Minimum two years of experience in a sales-oriented, financial, or retail environment
One year of experience in a financial institution
Spanish language fluency highly desirable
Thorough understanding of the sales process and ability to manage a sales pipeline efficiently
Strong proficiency and comfort level with learning new systems and programs; ability to navigate multiple systems simultaneously
Ability to successfully complete 12-week in-house training program after hire
Comprehensive understanding and knowledge of Credit Union key objectives, product and service solutions
Knowledge of state and federal laws and regulations pertaining to membership, deposit, and loan products and services offered
Proficient verbal and written communication skills to enable daily communication with Members
Problem resolution, negotiating, organization, multi-tasking and peer coaching skills
Ability to work flexible shifts
Ability to commute between branches and the training location

Benefits

Comp & perks

401(k) Company Match (up to 3%)
4% annual contribution to your 401(k) by BECU
Medical, Dental and Vision (family contributions as well)
PTO Program + Exchange Program
Tuition Reimbursement Program
BECU Cares volunteer time off + donation match
Community time off
Work-life balance