Customer Success Manager

. Manage a portfolio of enterprise customer accounts to foster long-term partnerships .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $90,000 per yearWebsite

Key responsibilities & impact

Manage a portfolio of enterprise customer accounts to foster long-term partnerships
Onboard new enterprise customers to ensure they are set up for success
Act as the main point of contact for customer escalations and provide timely, proactive resolutions
Understand customers’ businesses and goals and provide strategic insights and recommendations to drive customer satisfaction, product adoption, and retention
Deliver Quarterly Business Reviews to drive product adoption and customer satisfaction
Advocate for customers and help implement cross-functional initiatives across Sales, Marketing, Product, and Support
Own team-wide initiatives, including playbooks, programs, process improvements, and enablement, that help Customer Success scale
Create, test, and share AI-powered workflows and tools that improve team effectiveness and present their customer and business outcomes

What you’ll need

Candidates must be based in the U.S. and open to time zones
2+ years of experience in Customer Success, Account Management, or another client-facing role
Excellent customer relationship management skills
Strong communication, listening, writing, and time management skills
Ability to problem-solve and resolve client issues quickly and efficiently
Organized and reliable: able to work independently with little direction when necessary
Genuine excitement about scaling a growing platform
An ownership mentality
Hands-on experience using AI tools (e.g., Claude, ChatGPT, automation platforms) to streamline your work, such as building workflows, templates, dashboards or analyses
A track record of taking on projects beyond your core role that made your team or company better
Experience working in the email/newsletter space is a huge plus

Comp & perks