Customer Support Specialist – Global

beehiiv

. Act as the main point of contact for customer escalations and drive timely, proactive resolution .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and technical problem-solving, with a strong focus on AI fluency and the ability to build and refine workflows. Capable of managing customer escalations and driving cross-functional collaboration to enhance user experience and support.

Highest-signal resume keywords

Customer Relationship ManagementZendesk ExperienceTechnical Problem-SolvingAI FluencyProcess Documentation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Problem-SolvingWorkflow AutomationDocumentation CreationCustomer Support ToolsAI Integration

Soft Skills

Excellent Communication SkillsStrong Organization SkillsListening SkillsOwnership MentalityAbility to Work Independently

Tools & Technologies

ZendeskEmail PlatformsSupport Tools

Industry Keywords

Customer Escalation ManagementCross-Functional CollaborationUser SupportLifecycle ManagementRapid Iteration

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Act as the main point of contact for customer escalations and drive timely, proactive resolution
Manage customer relationships throughout the lifecycle, from onboarding through ongoing support and renewal
Understand business leaders’ needs and map beehiiv’s solutions to their goals
Coordinate with internal teams to provide effective customer support
Advocate for customers and drive cross-functional projects across Sales, Product, and Support
Unblock and assist users in achieving their desired outcomes
Create and maintain documentation and processes to assist users and improve internal processes
Build reusable assets such as prompts, macros, documentation, and small automations
Work nights, weekends, and holidays as needed, including one weekend day per week

Requirements

What you’ll need

3+ years of working in a similar support role
Prior experience working with Zendesk and other support tools
Excellent customer relationship management skills
Solid communication, listening, and writing skills
Technical problem-solving skills
Strong organization skills; able to work independently with little direction when necessary
Genuine excitement about scaling a nascent platform
An ownership mentality
Experience building something with AI, including prompts, refined workflows, or task automation
Experience working at an email platform is a huge plus
Must be available to work nights, weekends, and holidays
Must be able to work one weekend day per week
Comfortable with rapid iteration and frequent context switching
AI fluency is required
High expectations for both speed and quality

Benefits

Comp & perks

Competitive salary
Stock options
Health, dental, and vision Insurance
401(k) employer match
Unlimited PTO (mandatory 10 days per year minimum)
Annual in-person team retreat
Unlimited book budget
Monthly Wellness Days
Flexible work arrangements/support for personal and professional fulfillment