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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing corporate travel logistics, including airline reservations, hotel bookings, and emergency support operations, while ensuring compliance with travel policies and delivering exceptional customer service.
Highest-signal resume keywords
GDS Systems (Sabre, Amadeus)Corporate Travel ProcessesEmergency Support OperationsCustomer SatisfactionInternational Travel Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Airline ReservationsTicketingRebookingRefundsTravel Policy ComplianceOperational Change MonitoringCritical Situation ManagementOnline Booking Tools (OBTs)Domestic and International Travel KnowledgeService Request Documentation
Soft Skills
CollaborationCustomer ServiceProblem SolvingCommunicationAdaptability
Tools & Technologies
GDS SystemsAirline PortalsCorporate Tools
Industry Keywords
Corporate Travel AgenciesEmergency Services24/7 OperationsHigh-Priority Customer Service
About the role
Key responsibilities & impact- Provide emergency assistance to corporate travelers by phone, email, and other company-provided channels
- Make, modify, cancel, and reissue domestic and international airline reservations
- Manage critical travel-related situations, seeking fast and effective alternatives to minimize customer impact
- Provide support with hotel reservations, car rentals, and other travel services
- Use GDS systems (Sabre, Amadeus, or equivalent), airline portals, and corporate tools
- Ensure compliance with clients’ travel policies and current commercial agreements
- Accurately record all interactions and actions taken during service requests
- Collaborate with internal teams to ensure the best possible traveler experience
- Monitor flights, operational changes, and potential impacts requiring proactive intervention
- Maintain high standards of quality and productivity, with a strong focus on customer satisfaction
Requirements
What you’ll need- Previous experience in corporate travel agencies or emergency support operations
- Intermediate or advanced knowledge of GDS systems, preferably Sabre and/or Amadeus
- Experience with ticketing, rebooking, refunds, and other corporate travel processes
- Knowledge of domestic and international airline portals
- Availability to work shifts, weekends, and holidays
- Knowledge of OBTs (Online Booking Tools) is a plus
- Intermediate or advanced English is a plus
- Experience with international travel and high-priority customer service is preferred
- Experience in 24/7 operations or emergency services departments
Benefits
Comp & perks- iFood Benefícios meal allowance
- Bradesco health insurance, with the monthly premium 100% covered by BeFly for the employee and 50% covered for dependents, subject to copayments
- No-cost life insurance for employees
- OdontoPrev dental insurance
- Wellhub membership to support physical well-being
- Birthday day off
- Maternity program
- Oriente-me program, including therapy sessions at no additional cost
- Educational partnerships offering discounts at participating institutions
- BeFlyers Travel, an in-house leisure travel agency offering special conditions for employees