BeFly

Consultant

• Manage requests and monitor reservations, ensuring fast, accurate solutions aligned with airline and supplier policies
• Provide human-centered, objective, and solution-oriented multichannel support for travel agencies and domestic customers
• Prepare quotes and handle bookings, ticket issuance, changes, and rebookings for domestic air travel
• Issue ancillary services, such as pet transportation, unaccompanied minor services, seat assignments, and excess baggage
• Calculate fare differences for ticket changes and reissues in accordance with applicable rules
• Review and interpret fare rules and airline policies
• Monitor and ensure the completion of ticketing and after-sales processes, meeting deadlines and maintaining service quality
• Maintain ongoing relationships with internal teams and partner airlines, fostering effective communication
• Contribute suggestions for the continuous improvement of operational and customer service processes

Mid-Level Domestic Travel Consultant

Account Executive

• Execute the commercial strategy defined for the assigned area, segment, or region
• Work with travel agencies on the distribution of airline tickets
• Prospect the market and identify new business opportunities
• Qualify and select strategic leads
• Contact clients and present customized proposals
• Highlight the benefits and differentiators of the services offered
• Negotiate commercial terms
• Drive cross-selling of products and services
• Manage client relationships, with a focus on retention and satisfaction
• Contribute to increasing the company’s market share and business results

Mid-Level Account Executive

• Provide emergency assistance to corporate travelers by phone, email, and other company-provided channels
• Make, modify, cancel, and reissue domestic and international airline reservations
• Manage critical travel-related situations, seeking fast and effective alternatives to minimize customer impact
• Provide support with hotel reservations, car rentals, and other travel services
• Use GDS systems (Sabre, Amadeus, or equivalent), airline portals, and corporate tools
• Ensure compliance with clients’ travel policies and current commercial agreements
• Accurately record all interactions and actions taken during service requests
• Collaborate with internal teams to ensure the best possible traveler experience
• Monitor flights, operational changes, and potential impacts requiring proactive intervention
• Maintain high standards of quality and productivity, with a strong focus on customer satisfaction

Corporate Travel Consultant (Emergency Services), Mid-Level

Operations

• Lead and develop the emergency support team
• Ensure 24/7 operations run smoothly while maintaining quality, productivity, and SLA compliance
• Monitor performance metrics and implement continuous improvement initiatives
• Manage schedules, monitoring critical demands and operational escalations
• Support the team with complex cases and customer relationship management
• Prepare management reports and track operational results
• Lead process optimization, automation, and digital transformation initiatives
• Ensure compliance with corporate policies, internal processes, and customer requirements

Emergency Operations Supervisor

• Prospect for new clients and develop business opportunities
• Manage and strengthen relationships with the existing client portfolio
• Conduct commercial negotiations and monitor results
• Identify market opportunities and industry trends
• Ensure targets are achieved while maintaining profitability
• Promote BeFly ecosystem solutions and services according to client needs

Mid-Level Domestic Travel Consultant

Mid-Level Account Executive

Corporate Travel Consultant (Emergency Services), Mid-Level

Emergency Operations Supervisor

Senior Account Executive