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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing corporate travel logistics, including ticket issuance, rebooking, and compliance with travel policies. Proficient in utilizing GDS systems and airline portals to provide exceptional emergency support and enhance traveler satisfaction.
Highest-signal resume keywords
GDS Systems ProficiencyCorporate Travel ExperienceTicket Issuance and RebookingEmergency Support OperationsCustomer Satisfaction Focus
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GDS SystemsTicket IssuanceRebookingRefund ProcessingTravel Policy ComplianceOperational MonitoringBooking ManagementCancellationsInternational Travel KnowledgeDomestic Travel Knowledge
Soft Skills
Effective CommunicationProblem-SolvingCollaborationCustomer Service OrientationAdaptability
Tools & Technologies
SabreAmadeusAirline PortalsOnline Booking Tools
Industry Keywords
Corporate TravelEmergency SupportTravel Services24/7 OperationsTravel Agency
About the role
Key responsibilities & impact- Provide emergency support to corporate travelers by phone, email, and other channels made available by the company
- Process bookings, rebookings, cancellations, and reissues for domestic and international air tickets
- Manage critical travel-related situations, seeking fast and effective alternatives to minimize client impact
- Provide support with hotel bookings, car rentals, and other travel services
- Use GDS systems (Sabre, Amadeus, or equivalent), airline portals, and corporate tools to handle requests
- Ensure compliance with clients’ travel policies and current commercial agreements
- Accurately record all interactions and actions taken during each support case
- Collaborate with internal teams to ensure the best possible traveler experience
- Monitor flights, operational changes, and potential impacts requiring proactive action
- Maintain high standards of quality and productivity, with a strong focus on customer satisfaction
Requirements
What you’ll need- Previous experience in corporate travel agencies or emergency support operations
- Intermediate or advanced knowledge of GDS systems, preferably Sabre and/or Amadeus
- Experience with ticket issuance, rebooking, refunds, and other corporate travel processes
- Knowledge of domestic and international airline portals
- Availability to work shifts, weekends, and public holidays
- Knowledge of OBTs (Online Booking Tools) is a plus
- Intermediate or advanced English is a plus
- Experience in 24/7 operations or emergency departments is a plus
- Availability to work fully remotely on a 12x36 schedule, from 12:00 p.m. to 12:00 a.m., on weekdays and weekends according to the schedule
Benefits
Comp & perks- iFood Benefits meal/food voucher
- Bradesco health insurance, with 100% of the premium paid by BeFly for the employee and 50% for dependents, subject to copayments
- Company-paid life insurance
- OdontoPrev dental insurance
- Wellhub membership to support physical well-being
- Birthday day off
- Maternity program
- Oriente-me program with therapy sessions at no additional cost
- Educational partnerships offering discounts at partner institutions
- BeFlyers Travel, an in-house leisure travel agency offering special conditions for employees