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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing travel bookings, issuing tickets, and providing multichannel customer support while ensuring compliance with airline policies and fare rules. Strong ability to foster relationships with internal teams and partner airlines to enhance service quality and operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceTravel Booking ManagementFare Rule InterpretationMicrosoft Office ProficiencyFamiliarity with Airline Portals
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticket IssuanceBooking ChangesFare CalculationAncillary Service IssuanceOperational Process Improvement
Soft Skills
Effective CommunicationSolution-Oriented SupportRelationship Management
Tools & Technologies
DCP E-LATAME-GOLAmadeusSabreLATAM NDC
Industry Keywords
Tourism IndustryAirline PoliciesCustomer SupportTravel AgenciesDomestic Air Travel
About the role
Key responsibilities & impact- Manage requests and monitor reservations, ensuring fast, accurate solutions aligned with airline and supplier policies
- Provide human-centered, objective, and solution-oriented multichannel support for travel agencies and domestic customers
- Prepare quotes and handle bookings, ticket issuance, changes, and rebookings for domestic air travel
- Issue ancillary services, such as pet transportation, unaccompanied minor services, seat assignments, and excess baggage
- Calculate fare differences for ticket changes and reissues in accordance with applicable rules
- Review and interpret fare rules and airline policies
- Monitor and ensure the completion of ticketing and after-sales processes, meeting deadlines and maintaining service quality
- Maintain ongoing relationships with internal teams and partner airlines, fostering effective communication
- Contribute suggestions for the continuous improvement of operational and customer service processes
Requirements
What you’ll need- High school diploma
- Previous customer service experience, preferably in the tourism industry
- Intermediate proficiency in Microsoft Office
- Familiarity with DCP E-LATAM, E-GOL, and other airline portals, such as Azul and LATAM NDC
- Knowledge of Amadeus and/or Sabre is a plus
Benefits
Comp & perks- iFood Benefícios meal allowance
- Transportation allowance
- Bradesco health insurance, with the monthly premium fully covered by BeFly for the employee and 50% covered for dependents, subject to copayments
- Life insurance at no cost to the employee
- OdontoPrev dental insurance
- Wellhub
- Birthday day off
- Maternity program
- Oriente-me Program, offering therapy sessions at no additional cost
- Educational partnerships and discounts
- BeFlyers Travel, an in-house leisure travel agency offering special conditions for employees