Front Office Specialist

Behavioral Health Clinic

. Acquire and maintain understanding of BHC services, HIPAA policies, billing and insurance policies, facilities, locations, clinicians’ schedules, and specialties .

Posted 9/25/2026full-timeStevens Point • Wisconsin • United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Acquire and maintain understanding of BHC services, HIPAA policies, billing and insurance policies, facilities, locations, clinicians’ schedules, and specialties
Greet patients and guests in a cheerful and welcoming manner
Manage patient and visitor needs, including confirming demographic information and facilitating check-in and check-out
Assist patients and visitors with necessary forms
Request and collect payment for services
Schedule appointments and complete follow-up documentation
Maintain a tidy and welcoming waiting area, hallway, and front office
Answer incoming calls and manage callers’ needs
Take, prioritize, and communicate messages regarding schedule changes and other matters
Communicate information about BHC services, policies, facilities, and clinicians
Update patient records accurately and promptly
Ask callers and patients how they heard about BHC and how the clinic can better assist them
Check voicemail, company email inboxes, and fax machine at least every 30 minutes and process inquiries
Maintain clinician schedules across all programs; review for errors, resolve conflicts, and manage the client waiting list
Prepare next-day clinician schedules, testing supplies, new client charts, and room usage schedules
Leave detailed shift notes regarding open items and priorities
Place outbound calls regarding appointments, payments, records requests, insurance verification, outreach, and customer service
Maintain inventory and order office and facility supplies
Maintain records related to facilities, supplies, and equipment
Troubleshoot hardware and software issues
Coordinate with external service providers for advanced technical support
Complete other assigned tasks, including projects, mailings, chart audits, proofreading, outreach, and filing
Report to the Director of Operations

Requirements

What you’ll need

Strong verbal and written communication skills with a positive and confident tone
Ability to multitask with a high degree of detail orientation
Ability to troubleshoot dynamic conversations and resolve conflicts calmly
Knowledge and general proficiency in Microsoft Office programs, internet-based email programs, and social media sites
Experience with general office equipment, including Zoom phone systems, multi-line phones, merchant account hardware, and video conferencing software and hardware
High level of self-motivation and initiative
Ability to problem-solve and organize tasks according to organizational priorities
Ability to take responsibility for own actions and decisions
Ability to act with personal integrity and follow through on commitments
Ability to function and thrive within a team environment
Knowledge and general proficiency with health care billing and insurance preferred
Ability to be flexible with availability based on routine service fluctuations of the clinic
Willingness to learn
Comfort with computers is a must
Proficiency using electronic medical records (EMR)
Successful candidates must complete Form I-9 (Employment Eligibility Verification)
Successful candidates must undergo a background check

Benefits

Comp & perks

Healthcare Benefit Package – Including Dental, Vision, STD, LTD, and Retirement Plan Options
Supportive and collaborative team environment
Opportunities for advancement and leadership
Paid Time Off (PTO) and Holidays