Behavioral Health Clinic

General

• Acquire and maintain understanding of BHC services, HIPAA policies, billing and insurance policies, facilities, locations, clinicians’ schedules, and specialties
• Greet patients and guests in a cheerful and welcoming manner
• Manage patient and visitor needs, including confirming demographic information and facilitating check-in and check-out
• Assist patients and visitors with necessary forms
• Request and collect payment for services
• Schedule appointments and complete follow-up documentation
• Maintain a tidy and welcoming waiting area, hallway, and front office
• Answer incoming calls and manage callers’ needs
• Take, prioritize, and communicate messages regarding schedule changes and other matters
• Communicate information about BHC services, policies, facilities, and clinicians
• Update patient records accurately and promptly
• Ask callers and patients how they heard about BHC and how the clinic can better assist them
• Check voicemail, company email inboxes, and fax machine at least every 30 minutes and process inquiries
• Maintain clinician schedules across all programs; review for errors, resolve conflicts, and manage the client waiting list
• Prepare next-day clinician schedules, testing supplies, new client charts, and room usage schedules
• Leave detailed shift notes regarding open items and priorities
• Place outbound calls regarding appointments, payments, records requests, insurance verification, outreach, and customer service
• Maintain inventory and order office and facility supplies
• Maintain records related to facilities, supplies, and equipment
• Troubleshoot hardware and software issues
• Coordinate with external service providers for advanced technical support
• Complete other assigned tasks, including projects, mailings, chart audits, proofreading, outreach, and filing
• Report to the Director of Operations

Front Office Specialist