Sales Representative

BEL USA LLC

. Act as the primary point of contact for customers .

Posted 11/10/2026full-timeRemote • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales skills, effectively managing customer accounts and inquiries while achieving sales goals. Proficient in utilizing tools for order management and maintaining positive relationships with customers and vendors.

Highest-signal resume keywords

Customer Service ExperienceSales SkillsEffective CommunicationOrder ManagementContact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales TechniquesData EntryExcelOrder ProcessingNegotiation Skills

Soft Skills

Organizational SkillsVerbal CommunicationWritten CommunicationProblem-SolvingCustomer Relationship Management

Tools & Technologies

Admin PanelFreshDesk

Certifications & Qualifications

Associate's DegreeBachelor's Degree

Industry Keywords

Contact CenterCustomer TransactionsBrand AwarenessSales GoalsCustomer Complaints

About the role

Key responsibilities & impact

Act as the primary point of contact for customers
Manage accounts and selling activities
Achieve sales goals and Contact Center metrics
Increase brand awareness
Handle customer transactions including order status, claims, order tracking, and artwork uploads
Answer incoming customer calls, emails, and chat requests within defined SLAs
Proactively call assigned customers to identify additional sales opportunities
Identify add-on and solution-selling opportunities
Route proactive sales opportunities to management or enter opportunity details into provided tools
Follow up on product backorders and manage orders
Configure components to identify or clarify customer solutions
Complete outbound calls and email communications for customer initiatives, campaigns, event recruitment, and vendor leads
Advise customers on product options, add-ons, and solutions
Maintain product and vendor knowledge
Maintain positive customer and consultant relationships and service-level expectations
Manage designated customer contacts to grow sales and maintain business partnerships
Provide price and availability information
Submit, track, and escalate quotes and orders
Resolve or route credit-related issues
Investigate, escalate, and resolve customer complaints and issues
Enter and audit orders for completion and accuracy
Process claims, redo/replacement orders, and in-store credit
Attend required training and complete assessments and learning checks
Assist the Contact Center Team with administrative duties
Maintain customer profiles in Admin Panel, FreshDesk, and other tools
Perform other duties designated by Management

Requirements

What you’ll need

Associate's/Bachelor's Degree
Minimum of (1) one-year previous sales/customer service experience, preferably in a related industry
Experienced contact center professional
Effective telephone, chat, email techniques and customer care
Personal computing or keyboarding/data entry
Moderate knowledge of Excel
Excellent written and verbal communication skills
Strong organizational skills
Basic sales and negotiation skills
Ability to attend required trainings and pass assessments and monthly learning checks
Ability to work in a fast-paced environment with speed and accuracy