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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing parcel data and trends to identify operational efficiencies and cost-saving opportunities, while effectively managing reporting, forecasting, and cross-functional collaboration within supply chain and logistics operations.
Highest-signal resume keywords
Data AnalysisParcel Operations ManagementKPI MonitoringMicrosoft Excel ProficiencySupply Chain Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisForecastingVariance AnalysisReportingProcess ImprovementOperational Record MaintenanceParcel Claims ManagementCarrier Capacity PlanningVolume ForecastingKPI Reporting
Soft Skills
Attention to DetailStrong Communication SkillsOrganizational SkillsProblem-Solving SkillsAbility to Manage Deadlines
Tools & Technologies
Microsoft Office SuiteMicrosoft ExcelReporting ToolsVisualization Tools
Industry Keywords
Supply ChainLogisticsTransportationFulfillment OperationsRetail OperationsBusiness AdministrationAnalyticsIndustrial Engineering
About the role
Key responsibilities & impact- Analyze Ship-to-Home parcel data and trends to identify operational and cost-saving opportunities
- Monitor and report key parcel KPIs, including volume, carrier performance, service levels, and transportation expense
- Prepare and maintain recurring reports, dashboards, scorecards, and presentations
- Support budget development, forecasting, and variance analysis for parcel operations
- Assist with parcel volume forecasting and carrier capacity planning
- Partner with Store Operations, carriers, and cross-functional teams to support Ship-to-Home initiatives and peak planning
- Research shipment exceptions and coordinate resolution of pickup, scanning, and delivery issues
- Manage parcel claims, recovery reporting, and supporting shipment documentation
- Maintain parcel accounts, carrier contacts, operational records, and departmental trackers
- Reconcile parcel data, validate reporting accuracy, and identify process improvement opportunities
- Provide analytical and administrative support for Ship-to-Home Parcel initiatives, parcel performance reporting, carrier and store operations, forecasting, and peak period preparation
Requirements
What you’ll need- Bachelor’s degree from an accredited university in Supply Chain, Logistics, Business, Finance, Analytics, Industrial Engineering, MIS, or a related field and/or equivalent work experience
- 2 to 3 years of work experience in Supply Chain, Logistics, Transportation, Fulfillment Operations, Retail Operations, Finance, Business Administration, or a related field
- Experience working with data, reporting, or administrative processes preferred
- Working knowledge of Microsoft Excel and the ability to organize and analyze data
- Strong attention to detail and ability to maintain accurate reports and records
- Strong written and verbal communication skills with the ability to work with multiple levels of the organization
- Ability to manage deadlines and multiple assignments simultaneously
- Strong organizational, follow-up, and problem-solving skills
- Ability to work effectively with Store Operations, internal business partners, and external parcel carriers
- Experience with Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams
- Experience with reporting or visualization tools is a plus but not required