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HR Operations Manager
Bell Partners Inc. Lead delivery of accurate, responsive, scalable, and compliant HR Operations services .
About the role
Key responsibilities & impact- Lead delivery of accurate, responsive, scalable, and compliant HR Operations services
- Manage HR data governance, employee lifecycle processes, benefits and leave operations, compensation processes, employee service delivery, HR AI operations, compliance, reporting, and continuous improvement
- Establish HRIS data standards, workflows, approval requirements, controls, audit practices, security coordination, and data-quality expectations
- Oversee employee lifecycle transactions including new hires, transfers, promotions, manager changes, personal-data updates, leaves, returns from leave, and separations
- Partner with Total Rewards, Benefits and Leave, and Compensation teams on operational processes, vendor coordination, communications, escalations, workflows, controls, reporting, and systems support
- Lead employee service delivery through HR intake channels, self-service resources, case-management expectations, service-level standards, escalation protocols, and employee experience measures
- Establish and maintain the operating model, procedures, controls, content standards, routing rules, escalation paths, performance measures, and improvement priorities for the HR AI Agent
- Supervise and support the HR Operations Specialist, including escalation of material risks, content gaps, service failures, and process issues
- Coordinate HR Operations components of onboarding with Talent Development
- Develop and oversee HR Operations reporting and dashboards
- Lead process improvement and automation initiatives using HRIS functionality, automation, self-service, and AI-enabled tools
- Oversee compliance processes involving personnel files, record retention, I-9 coordination, required notices, employment verification, audit readiness, data privacy, and documentation standards
- Lead, develop, and prioritize the HR Operations Specialist; manage vendors, service expectations, issue resolution, and continuous-improvement initiatives
- Perform additional duties as assigned
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business Administration, or related field required
- Minimum 8 years of progressive HR Operations, HRIS, benefits, compensation operations, payroll, or HR compliance experience
- Minimum 2 years of experience leading HR Operations staff or complex HR operational processes
- Advanced proficiency in major HRIS platforms; Workday preferred
- Strong analytical capability in Excel or workforce reporting tools
- Experience supporting a multi-state, geographically dispersed, or multi-site workforce
- Strong knowledge of HR Operations, HRIS, benefits, leaves, employee service delivery, and HR compliance
- Ability to build scalable processes, SOPs, controls, service standards, and escalation protocols
- Strong understanding of HRIS workflows, employee data, reporting, data quality, controls, and audit practices
- Working knowledge of compensation processes, including market analysis, merit, incentive pay, and compensation changes
- Ability to use data and operational metrics to identify trends, risks, service gaps, and improvement opportunities
- Ability to lead adoption and effective use of HR technology, automation, self-service, and AI-enabled tools
- Strong judgment, organization, communication, discretion, and ability to lead people and complex HR Operations work
- Ability to work effectively across HR, Payroll, Finance, Legal, IT, vendors, and business leadership
Benefits
Comp & perks- Full-time employment
- Equal Opportunity Employer