Technical Account Manager

Ben

. Own the technical relationship with a book of enterprise customers .

Posted 11/6/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise customer relationships, troubleshooting API integrations, and providing technical support in a B2B SaaS environment. Proficient in collaborating with Product and Engineering teams to resolve customer issues and enhance platform functionality.

Highest-signal resume keywords

Customer-Facing ExperienceAPI Integration DebuggingSSO TroubleshootingEnterprise Customer Relationship ManagementCollaboration with Product and Engineering Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API DebuggingSSO TroubleshootingLog AnalysisSQLTechnical SupportCustomer Relationship ManagementBenefits AdministrationPayroll SystemsIntegration ManagementAI Tools Usage

Soft Skills

Problem-SolvingCommunicationTraining FacilitationProactive Risk IdentificationEscalation Management

Industry Keywords

B2B SaaSEnterprise CustomersHR TechPayroll ReportingEmployee Benefits

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the technical relationship with a book of enterprise customers
Act as the go-to technical contact for platform-related customer issues
Investigate API errors, SSO and authentication issues, integrations, and payroll data
Resolve technical issues or provide Engineering with reproducible cases
Lead administrators through new setups, integrations, and configuration changes
Run training sessions for customer teams
Monitor key customer events such as enrolment windows, renewals, and payroll runs
Proactively identify and raise account risks
Represent customer needs to Product and Engineering using supporting tickets and conversations
Follow customer requests through to product delivery
Help enterprise customers manage benefits, wallets, allowances, and payroll reporting

Requirements

What you’ll need

Customer-facing experience in a TAM, Implementation, Technical Support, Operations, or Technical CSM role is essential
Experience ideally within B2B SaaS start-up or scale-up environments
Experience managing enterprise customer relationships and multiple accounts
Ability to determine when to handle issues and when to escalate them
Experience debugging API integrations
Experience troubleshooting SSO and authentication issues
Experience reading logs to identify root causes
Experience working closely with Product and Engineering teams
Experience taking customer problems to Engineering, making the case, and following through
Regular use of AI tools in day-to-day work, with an example of something built or changed using AI
Experience with benefits platforms, HR tech, payroll systems, or employee benefits administration is nice to have
SQL experience and experience working with, testing, or troubleshooting APIs are nice to have
Eligible to work in the UK without visa sponsorship
Able to commute to the London offices at least 3 times per week; Monday, Tuesday, and Thursday are mandatory

Benefits

Comp & perks

Competitive base salary plus equity
£100 monthly personal Ben Balance, increasing by £50 each year of service up to £250
Weekly lunch provided in the office
28 days of holidays per year plus bank holidays
Option to buy or sell 5 days per year
Holiday entitlement increases to 30 days in the third year of service
Work-from-abroad scheme
Enhanced parental leave
Workplace nursery scheme
Comprehensive private medical insurance
Funded life assurance cover with option to voluntarily increase
Annual health check
Comprehensive mental health support
Professional coaching through a leading provider