Account Manager

Benchling

. Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas .

Posted 10/27/2026full-timeZurich • SwitzerlandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success within the Life Sciences sector, with a strong focus on relationship building, negotiation, and understanding of scientific concepts. Proven ability to manage complex customer implementations and drive adoption and retention in a SaaS environment.

Highest-signal resume keywords

Account ManagementCustomer SuccessNegotiation SkillsLife Sciences R&D ProcessesSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Engagement ModelsForecasting AdoptionRenewal ManagementTechnical ImplementationsScientific Business Case Development

Soft Skills

Relationship BuildingCommunication SkillsSelf-MotivatedAdaptabilityTrust Building

Industry Keywords

BiologyMolecular BiologyGeneticsBiotechnologyBioengineeringLife Sciences

About the role

Key responsibilities & impact

Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas
Manage complex customers with highly technical implementations
Use customer engagement models throughout the customer journey to ensure satisfaction, governance, expansion opportunities, and maximum value
Identify trends in customer contraction and churn early and coordinate follow-up action
Manage renewal experiences and identify client challenges or new scientific business case opportunities
Negotiate renewals and expansions upwards of $100,000 in ARR in collaboration with Sales
Forecast adoption, expansion, and retention accurately
Identify customers who would benefit from product or technical subject matter experts and connect them with the appropriate Benchling teams
Collaborate with Professional Services, Product, Sales, and technical teams

Requirements

What you’ll need

BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or experience working in the Life Sciences field
2+ years of Account Management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment
Ability to forge relationships with users, decision makers, and influential stakeholders
2+ years of commercial experience in negotiations
Understanding of Life Sciences R&D processes and scientific concepts preferred
Ability to interface with and build trust with Scientists and Director & VP-level Business and IT leaders
Excellent verbal, written, and presentation communication skills
Self-motivated, independent, adaptable, and able to thrive in a fast-paced startup environment
Ability to travel 10–20% based on customer needs
Ability to work from the Zurich office Monday, Tuesday, and Thursday

Benefits

Comp & perks

Flexible hybrid work arrangement
In-office collaboration
AI-focused exercise or discussion as part of the interview process
Equal opportunity employment