Benchling

Account Executive

• Drive new business within the assigned territory
• Build and maintain relationships with key stakeholders across multiple personas within accounts
• Generate 80% of pipeline by identifying new business opportunities and engaging prospects and customers
• Develop and maintain accurate sales forecasts within +/- 10 of goal
• Communicate platform value through tailored presentations and proposals
• Lead negotiations, address objections, navigate organizational complexities, and secure new business agreements
• Understand account needs and align Benchling’s solutions with business objectives
• Collaborate with marketing, product, customer success, and Channel teams
• Stay informed about industry trends, competitors, and emerging technologies
• Drive sales processes using Pipeline Generation, 3 Why’s, Champion Building, MEDDICC, and Command of the Message
• Maintain account integrity and opportunity data in Salesforce

Strategic Account Executive – Nordics

Product Marketing

• Bring Benchling’s Decision Support AI offering to market as the first dedicated hire
• Own outbound sales pitches and product demos
• Influence the go-to-market motion end to end
• Run outbound outreach to customer directors and vice presidents for new AI offerings
• Deliver initial product demos to prospects and lead workshops
• Iterate on messaging and create sales collateral, including decks, one-pagers, and talk tracks
• Act as the internal early adopter for new AI go-to-market motions
• Test, refine, and roll out GTM motions to the broader field team
• Independently run outbound and demos within the first six months
• Develop an AI GTM playbook, workshop format, pilot structure, or similar approach for use across many customers

AI GTM Specialist

Operations

• Serve as the primary on-site technology resource and local escalation path for the Boston office
• Partner with TechOps teammates in San Francisco and Zurich
• Provide Tier 1 Helpdesk support for software, hardware, application access, AV, and networking
• Support Boston, remote, San Francisco, and Zurich offices
• Own IT asset management for Boston, including inventory, procurement, stock levels, asset lifecycle, refresh, retirement, and disposal
• Monitor and maintain Helpdesk SLAs for first response and full resolution
• Administer SaaS applications including Okta, Google Workspace, Slack, Jira, Zoom, and Office365
• Provide occasional EMEA business-hours coverage for the Zurich office
• Own local Boston onboarding, including system preparation, deployment, and new-hire orientation
• Assist with and own TechOps and Security Engineering projects involving identity and access management, client platforms, and AV
• Collaborate with Workplace, Information Security, and other cross-functional teams
• Develop and maintain Technology Operations documentation

Technology Operations Engineer

Full-stack Engineer

• Build and maintain core features across the workflow engine, recipes, and assays, spanning backend services and frontend product surfaces
• Contribute to data modeling for workflow graph structures, task execution tracking, and work management
• Build products on the workflow orchestration engine for industry-standard processes
• Collaborate with the AI Agents team to expose the workflow engine and related products for AI-assisted scientific work
• Write well-documented and well-tested code and participate in code review
• Participate in the on-call rotation, approximately 1.5 weeks per person per quarter
• Partner with product management and design to translate complex scientific workflow needs into intuitive, reliable software
• Use AI-assisted development practices alongside agents as part of the development workflow

Software Engineer, Full Stack – Process Execution

Technical Account Manager

• Develop and maintain deep relationships with customers, including scientists, heads of research, IT managers, and other stakeholders
• Act as the main point of contact for Success Package delivery post-go-live
• Manage multiple accounts simultaneously with minimal oversight
• Partner with customers, Customer Experience stakeholders, and Sales to optimize Benchling instances and support success, engagement, and expansion outcomes
• Identify, communicate, and mitigate risks and issues affecting customer success, including budget, scope, product gaps, and adoption
• Lead and execute customer projects and assignments, including tenant configuration and maintenance, follow-up tasks, process documentation, new product area enablement, and project accelerators
• Maintain and grow product knowledge, services delivery knowledge, and offerings
• Develop and manage project plans defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• Liaise with customer stakeholders to optimize their Benchling experience and manage escalations
• Deliver Optimization Services commitments through regularly scheduled meetings and check-ins
• Advise on, select, and execute fixed-scope, short-duration sprint-based projects enhancing customer Benchling tenants and configurations

Head of Department

• Own end-to-end delivery quality, timelines, and performance across EMEA Professional Services engagements
• Partner globally to set and enforce delivery standards for complex, validated, and regulated environments
• Serve as escalation point for at-risk engagements and resolve cross-functional customer issues with Customer Success and Support
• Lead, grow, and retain a distributed team across Europe, particularly in Zurich and London/Cambridge
• Ensure team structures and incentive models support utilization targets and long-term relationship investments
• Build the team through hiring, onboarding, and career pathing for implementation consultants and specialists
• Lead and develop managers to excellence
• Manage systems integrator and delivery partner relationships, including performance oversight and quality accountability
• Determine when to use partner delivery capacity versus building capacity in-house
• Own SOW scoping, staffing forecasts, and financial performance for the EMEA Professional Services book of business
• Partner with Sales on deal structuring for implementations, expansions, and renewals with a services component
• Provide capacity and revenue forecasts to leadership
• Represent Professional Services in executive business reviews with enterprise pharma and biotech clients
• Build trusted relationships with technical and scientific stakeholders at customer organizations
• Champion adoption of AI delivery practices within the Professional Services team and with customers

Head of Professional Services, EMEA

• Own end-to-end delivery quality, timelines, and performance across EMEA Professional Services engagements
• Partner globally to set and enforce delivery standards for complex, validated, and regulated environments
• Serve as an escalation point for at-risk engagements and resolve cross-functional customer issues
• Lead, grow, and retain a distributed team across Europe, with a focus in Zurich and London/Cambridge
• Develop team structures and incentive models that balance utilization targets with long-term relationship investments
• Build a strong bench through hiring, onboarding, and career pathing for implementation consultants and specialists
• Lead and develop managers to excellence
• Manage systems integrator and delivery partner relationships, including performance oversight and quality accountability
• Determine when partner delivery capacity should be used versus built in-house
• Manage transitions between partner and in-house delivery
• Own SOW scoping, staffing forecasts, and financial performance for the EMEA Professional Services book of business
• Partner with Sales on deal structuring for implementations, expansions, and renewals with a services component
• Provide accurate capacity and revenue forecasting to leadership
• Represent Professional Services in executive business reviews with enterprise pharma and biotech clients
• Build trusted relationships with technical and scientific stakeholders at customer organizations
• Champion adoption of AI delivery practices within the Professional Services team and with customers

Product Manager

• Lead the regional customer support team in collaboration with Global Support Leadership and CX Leadership
• Manage daily support operations, including strategic resourcing and staffing
• Serve as the first-line contact for regional escalations and understand scientist pain points
• Build team culture through regular meetings, recognition, career-growth conversations, and professional development
• Partner with the Incident Center of Excellence to mature incident processes, post-incident reviews, action-item closure, communication playbooks, and severity-based response criteria
• Build and operate a sustainable off-hours coverage model, including recruiting, training, and rotating as an escalation responder
• Analyze incident and support metrics, including volume, severity trends, time-to-resolution, and communication timeliness
• Report support trends to CX leadership and use them to inform staffing and process decisions
• Drive adoption of AI tools across support workflows to reduce ticket-handling time and surface account context
• Collaborate with Build, Product, Technical Account Managers, Customer Success, and Professional Services on customer issues and incidents
• Keep help content and product knowledge current
• Represent Support at customer visits, bootcamps, Benchtalk, conferences, and other customer-facing events as needed

Lead, Product Support

Customer Success Manager

• Advise customers and develop Customer Success processes while driving execution
• Help customers enhance the value of their Benchling investments
• Understand customers’ science, business goals, and Benchling deployments
• Promote best practices and maximize product and Benchling AI adoption
• Align customer deployments with strategic objectives
• Analyze customer usage data to uncover patterns, opportunities, and risks
• Create and execute product telemetry programs to improve adoption, value realization, and business outcomes
• Serve as a go-to advisor on the Benchling platform, including its AI capabilities, value drivers, and best practices
• Learn customers’ science, industry trends, and strategic goals
• Collaborate with Sales, Product, and Professional Services on customer strategies and challenges
• Drive customer journey mapping and voice-of-customer feedback projects
• Own and deliver Executive Business Reviews covering value realization, deployment health, customer maturity, and product roadmap alignment
• Design, test, and launch adoption campaigns
• Drive deployment health checks, adoption plans, feature campaigns, and digital maturity programs
• Develop expertise in Benchling product modules, research verticals, or industry areas and deliver customer insights

Content Marketing Manager

• Create and update product briefs, case studies, and white papers for go-to-market and demand generation programs
• Write persona- and modality-specific content across Development, Automation, In Vivo, PD, Biologics, and Chemistry product lines
• Support customer story development with Sales and Field stakeholders
• Write product-focused blog posts and articles from scratch
• Use AirOps to generate, edit, and refine AI-assisted drafts at scale
• Write and edit gated best-practice guides for technical audiences
• Refresh and update web content for SEO/AEO performance
• Work with the Content Marketing and Demand Generation teams

Content Marketing Contractor, Part Time

• Set product direction for Schemas and ship toward it incrementally
• Balance fast prototyping with the platform stability required by admins and developers
• Track customer usage of Schemas and identify areas where it delights or fails
• Build personas and jobs-to-be-done context for admins, scientists, computational teams, and internal and external developers
• Bring customer context and underlying needs to Engineering and Design
• Partner with Engineering and Design to ship new capabilities
• Champion structured, well-modeled data as the foundation for AI value
• Anticipate future needs of schema consumers
• Partner with Customer Experience, Field, Sales, and Marketing to incorporate customer signals into the roadmap
• Collaborate with Platform and Apps Product Managers on sequencing and shared abstractions

Product Manager – Platform

• Own prioritization, roadmap, and product direction for Benchling’s core infrastructure teams
• Convert engineering pain, customer requests, and business priorities into an outcome-focused roadmap
• Conduct customer discovery with engineering teams and external customers regarding scale, performance, and technical direction
• Make and communicate prioritization and trade-off decisions to engineering and executive stakeholders
• Build business cases for infrastructure investments
• Define product requirements and problem context without dictating technical designs
• Coordinate infrastructure priorities and dependent-team needs across organizations
• Define metrics covering reliability, cost, adoption, and developer time saved
• Partner with Engineering, Finance, Security, and Procurement on cloud economics and strategic infrastructure investments
• Forecast spend, optimize costs, manage commitments and credits, evaluate incentive programs, track vendor roadmaps, and evaluate new capabilities

Product Manager, Infrastructure

• Own the enterprise applications portfolio and architecture
• Set target-state SaaS portfolio, integration standards, and data-flow patterns
• Govern platform selection, rationalization, and lifecycle decisions
• Lead high-visibility quote-to-cash, pricing and packaging, and consumption billing programs
• Assess programs, shape outcomes, and provide guidance on delivery timelines
• Automate configuration, change management, testing, release, access review, and ticket triage
• Set targets, measure throughput and quality per person, and report results
• Apply AI to team workflows and enterprise application platforms in partnership with AI and Data Engineering
• Expand self-service through documentation, guardrails, request patterns, and in-product help
• Design and operate IT general controls for financial-data platforms
• Partner with Finance, Internal Audit, and Trust and Compliance on controls and audit readiness
• Develop existing staff and hire against capability gaps
• Manage the full-time and contractor mix
• Partner with Finance, RevOps, Sales, CX, People, and Legal leaders on roadmap and process changes
• Report to the CIO/CISO within the Engineering organization

Strategic Account Executive – Nordics

AI GTM Specialist

Technology Operations Engineer

Software Engineer, Full Stack – Process Execution

Technical Account Manager

Head of Professional Services, EMEA

Head of Professional Services, EMEA

Lead, Product Support

Customer Success Manager

Content Marketing Contractor, Part Time

Product Manager – Platform

Product Manager, Infrastructure

Head of Enterprise Applications