Account Manager

Benchling

. Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas, including customer champions and economic buyers .

Posted 10/27/2026full-timeRemote • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success within the Life Sciences sector, with a strong focus on relationship building, negotiation, and understanding of R&D processes. Proven ability to drive customer satisfaction and retention through effective communication and collaboration with cross-functional teams.

Highest-signal resume keywords

Account ManagementCustomer SuccessNegotiation SkillsLife Sciences R&D UnderstandingStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS Software ExperienceRenewal ManagementForecastingCustomer Engagement ModelsTechnical Implementation Management

Soft Skills

Excellent Communication SkillsSelf-MotivatedAdaptableRelationship BuildingProblem Solving

Industry Keywords

BiologyMolecular BiologyGeneticsBiotechnologyBioengineeringLife Sciences

About the role

Key responsibilities & impact

Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas, including customer champions and economic buyers
Manage complex customers with highly technical implementations
Utilize customer engagement models throughout the customer journey to maximize satisfaction, governance, expansion opportunities, and value
Ensure processes and systems identify customer contraction and churn trends early
Communicate risks to appropriate audiences and take follow-up action
Manage renewal experiences and identify client challenges or new scientific business case opportunities aligned with customer objectives
Negotiate renewals and expansions exceeding $100,000 in ARR in collaboration with Sales
Drive accurate forecasting around adoption, expansion, and retention
Identify customers who would benefit from product or technical subject-matter expertise and connect them with appropriate teams
Collaborate with Professional Services, Product, Sales, and technical teams to increase the value of Benchling investments

Requirements

What you’ll need

BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or experience working in the Life Sciences field
2+ years of Account Management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment
Ability to forge relationships with users, decision makers, and influential stakeholders
2+ years of commercial experience in negotiations
Understanding of Life Sciences R&D processes and scientific concepts preferred
Ability to interface with and build trust with Scientists, Directors, and VP-level Business and IT leaders in top Biotech and Pharma companies
Excellent verbal, written, and presentation communication skills
Self-motivated, independent, adaptable, and able to thrive in a fast-paced startup environment
Ability to travel 10–20% based on customer needs

Benefits

Comp & perks

AI-focused exercise or discussion as part of the interview process
Equal opportunity employer
Diversity-enriching team environment