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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success processes and strategies, with a strong foundation in Life Sciences. Proficient in leveraging data insights for decision-making and driving product adoption, particularly within the Benchling platform.
Highest-signal resume keywords
Customer Success ExperienceSaaS Software EnvironmentAnalytical SkillsProject Management SkillsLife Sciences Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisCustomer Journey MappingProduct Telemetry ProgramsAdoption CampaignsDeployment Health ChecksImplementation ExperienceValue RealizationStakeholder EngagementStrategic AlignmentBest Practices Promotion
Soft Skills
Communication SkillsRelationship BuildingSelf-MotivatedAdaptabilityInfluencing Skills
Tools & Technologies
Benchling PlatformAI CapabilitiesCustomer Feedback ToolsTelemetry ToolsData Visualization Tools
Industry Keywords
BiologyMolecular BiologyGeneticsBiotechnologyBioengineeringLife SciencesHealthcareResearch SettingSaaSProfessional Services
About the role
Key responsibilities & impact- Advise customers and help develop Customer Success processes and drive execution
- Work alongside Professional Services, Product, and Sales teams to enhance the value of Benchling investments
- Understand customers’ science, business goals, and Benchling deployments
- Promote best practices and maximize product adoption, including Benchling AI adoption
- Align customer deployments with strategic objectives
- Analyze customer usage data to uncover patterns, opportunities, and risks
- Create and execute product telemetry programs to boost adoption, value realization, and business objectives
- Become the go-to advisor on the Benchling platform, including features, AI capabilities, value drivers, and best practices
- Learn customers’ science, industry trends, and strategic goals
- Collaborate with Sales, Product, and Professional Services on customer strategies and challenges
- Drive customer journey mapping and voice-of-customer feedback projects
- Own and deliver Executive Business Reviews showcasing value realization, deployment health, customer maturity, and product roadmap alignment
- Design, test, and launch adoption campaigns to improve adoption, value, and retention
- Drive deployment health checks, adoption plans, feature campaigns, and digital maturity programs
- Develop expertise in Benchling product modules, research verticals, or industry areas
- Deliver insights that help customers achieve key outcomes
Requirements
What you’ll need- BS or M.Sc in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, OR 2+ years work experience with Life Sciences or Healthcare companies, ideally in a lab or research setting
- 4+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment
- Ability to forge relationships with users, decision makers, and influential stakeholders
- Strong analytical skills with experience leveraging data insights to drive decision-making, diagnose customer deployment health, and develop targeted adoption strategies
- Strong project management skills and ability to influence without authority
- Hands-on implementation experience preferred
- Excellent verbal, written, and presentation communication skills
- Self-motivated, independent, adaptable, and able to thrive in a fast-paced startup environment
- Ability to travel 20-30% based on customer needs
- Ability to work from the San Francisco office Monday, Tuesday, and Thursday in alignment with the hybrid work model
- U.S. work authorization status required in the application
Benefits
Comp & perks- Equity
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Wellness benefits
- Commuter benefits