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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success processes and the Benchling platform, with a strong focus on data analysis, project management, and relationship building within the Life Sciences sector. Proficient in driving product adoption and aligning customer strategies with business goals.
Highest-signal resume keywords
Customer Success ManagementData Analysis and InsightsProject ManagementBenchling Platform ExpertiseLife Sciences Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisProject ManagementCustomer Journey MappingAdoption Strategy DevelopmentImplementation ExperienceTelemetry Program ExecutionDeployment Health ChecksValue RealizationSaaS Environment ExperienceGxP Familiarity
Soft Skills
Relationship BuildingCommunication SkillsSelf-MotivationAdaptabilityInfluencing Without Authority
Tools & Technologies
Benchling PlatformGainsightSalesforceSigmaClaude
Industry Keywords
Life SciencesBiotechnologyPharmaceuticalsR&D ProcessesValidation Activities
About the role
Key responsibilities & impact- Advise customers and develop Customer Success processes while driving execution
- Help customers enhance the value of their Benchling investments
- Understand customers’ science, business goals, and Benchling deployments
- Promote best practices and maximize product and Benchling AI adoption
- Align customer deployments with strategic objectives
- Analyze customer usage data to uncover patterns, opportunities, and risks
- Create and execute product telemetry programs to improve adoption, value realization, and business outcomes
- Serve as a go-to advisor on the Benchling platform, including its AI capabilities, value drivers, and best practices
- Learn customers’ science, industry trends, and strategic goals
- Collaborate with Sales, Product, and Professional Services on customer strategies and challenges
- Drive customer journey mapping and voice-of-customer feedback projects
- Own and deliver Executive Business Reviews covering value realization, deployment health, customer maturity, and product roadmap alignment
- Design, test, and launch adoption campaigns
- Drive deployment health checks, adoption plans, feature campaigns, and digital maturity programs
- Develop expertise in Benchling product modules, research verticals, or industry areas and deliver customer insights
Requirements
What you’ll need- BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, OR 2+ years work experience with Life Sciences or Healthcare companies, ideally in a lab or research setting
- 4+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment
- Ability to forge relationships with users, decision makers, and influential stakeholders
- Strong analytical skills and experience leveraging data insights for decision-making, diagnosing customer deployment health, and developing targeted adoption strategies
- Strong project management skills and ability to influence without authority
- Hands-on implementation experience preferred
- Excellent verbal, written, and presentation communication skills
- Self-motivated, independent, adaptable, and able to thrive in a fast-paced startup environment
- Ability to travel 20-30% based on customer needs
- Experience working with or supporting the Benchling platform preferred
- Understanding of Life Sciences R&D, process development, or manufacturing processes and scientific concepts preferred
- Ability to interface with and build trust with practitioners and Director- and VP-level Business and IT leaders in Biotech and Pharma companies preferred
- Proficiency with CS tool stacks such as Gainsight and Salesforce, analytics/BI tools such as Sigma, and AI tools such as Claude preferred
- GxP experience or familiarity with validation activities at a life sciences or biotech company and/or vertical SaaS software company preferred
Benefits
Comp & perks- Equity
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Wellness benefits
- Commuter benefits
- Flexible hybrid work arrangement
- AI-focused onboarding/interview exercise and support for integrating AI into daily work