CX Learning & Development Manager

Benchling

. Own how Customer Experience teams, customers, and partners learn Benchling .

Posted 11/4/2026full-timeUnited StatesMid-LevelSenior💰 $122,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Learning & Development and Instructional Design within a B2B SaaS environment, focusing on content development, LMS administration, and program effectiveness. Proficient in utilizing AI tools for content production and improving learning outcomes through data-driven strategies.

Highest-signal resume keywords

Learning & Development ExperienceInstructional Design SkillsLMS AdministrationContent Development Using AIProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content DevelopmentCurriculum DesignAssessment CreationLearning MetricsELearning Authoring ToolsDocebo AdministrationAI Tools in Content ProductionLearning Path DevelopmentGovernance Processes for eLearningKCS Methodology

Soft Skills

CollaborationCommunicationEngagementLeadershipAdaptability

Tools & Technologies

DoceboArticulate Rise 360SkillableQuestionmarkLearning Management Systems

Industry Keywords

B2B SaaSCustomer ExperienceProfessional ServicesCustomer SuccessScientific Industries

About the role

Key responsibilities & impact

Own how Customer Experience teams, customers, and partners learn Benchling
Author courses, assessments, and job aids
Design and maintain LMS content architecture across internal, customer, and partner personas
Manage learning plans, course libraries, and learner UX
Use learner feedback, subject matter expert input, and the product roadmap to prioritize improvements, retirements, and new content
Develop scalable onboarding and continuous learning programs for Professional Services, Customer Success, and Support
Partner with CX subject matter experts to turn complex product and process knowledge into engaging content
Deliver learning content through in-app guidance and help documentation
Own and administer the Docebo learning platform
Set the learning platform improvement roadmap and manage day-to-day administration
Use AI to accelerate course development and publication
Improve program effectiveness, completion, and engagement
Connect learning outcomes to product adoption and customer retention
Execute governance processes for eLearning content creation, review, version control, and deprecation
Collaborate across the Knowledge & Digital Experience program to align LMS content strategy with Benchling’s broader knowledge ecosystem
Occasionally lead live customer webinars or workshops

Requirements

What you’ll need

3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company
Demonstrated content development skills and experience designing and building end-to-end curricula, including learning paths and assessments
Ability to author or direct clear, engaging enablement materials without always having deep domain expertise
Experience with eLearning authoring tools such as Articulate Rise 360 or similar
Experience with assessment tools such as Skillable, Questionmark, or similar
Hands-on experience using AI tools in content production
Experience building learning metrics and using data to improve program effectiveness
Experience administering an LMS or learning platform, or willingness and ability to learn and administer new software platforms
Docebo experience is a plus
Proven project management skills, owning programs from scoping through launch and iteration
Ability to lead occasional live sessions for external audiences, such as customer webinars or workshops
Degree in a life science field or equivalent experience enabling teams serving scientific industries or creating content for expert audiences is a significant plus
Familiarity with KCS methodology or knowledge management best practices is a plus
Ability to work from the office Monday, Tuesday, and Thursday
U.S. work authorization status required

Benefits

Comp & perks

Equity
Health insurance
Dental insurance
Vision insurance
401(k) with employer match
Wellness benefits
Commuter benefits