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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading professional services delivery within the life sciences and biotech sectors, with a strong focus on team development, client relationship management, and financial performance oversight. Proven ability to navigate complex environments and drive AI-enabled delivery practices.
Highest-signal resume keywords
Professional Services LeadershipTeam Development and ManagementSOW Scoping and Financial PerformanceClient Relationship ManagementAI-Enabled Delivery Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Delivery LeadershipCapacity ForecastingSOW EconomicsImplementation ConsultingBiotech R&D ProcessesPerformance OversightCommercial AcumenTeam StructuringUtilization TargetsExecutive Business Reviews
Soft Skills
Trust BuildingCross-Functional CollaborationEscalation ManagementEnthusiasm for AI AdoptionExecutive Presence
Industry Keywords
Life SciencesPharmaBiotechScientific SoftwareEnterprise SoftwareSystems IntegratorDelivery Partner RelationshipsEuropean Labor EnvironmentsConsulting Delivery SkillsC-Level Engagement
About the role
Key responsibilities & impact- Own end-to-end delivery quality, timelines, and performance across EMEA Professional Services engagements
- Partner globally to set and enforce delivery standards for complex, validated, and regulated environments
- Serve as an escalation point for at-risk engagements and resolve cross-functional customer issues
- Lead, grow, and retain a distributed team across Europe, with a focus in Zurich and London/Cambridge
- Develop team structures and incentive models that balance utilization targets with long-term relationship investments
- Build a strong bench through hiring, onboarding, and career pathing for implementation consultants and specialists
- Lead and develop managers to excellence
- Manage systems integrator and delivery partner relationships, including performance oversight and quality accountability
- Determine when partner delivery capacity should be used versus built in-house
- Manage transitions between partner and in-house delivery
- Own SOW scoping, staffing forecasts, and financial performance for the EMEA Professional Services book of business
- Partner with Sales on deal structuring for implementations, expansions, and renewals with a services component
- Provide accurate capacity and revenue forecasting to leadership
- Represent Professional Services in executive business reviews with enterprise pharma and biotech clients
- Build trusted relationships with technical and scientific stakeholders at customer organizations
- Champion adoption of AI delivery practices within the Professional Services team and with customers
Requirements
What you’ll need- 8+ years in professional services, implementation, or delivery leadership roles within enterprise software
- Life sciences, pharma, biotech, or scientific software experience strongly preferred
- Ability to develop fluency with biotech R&D processes and scientific concepts
- Ability to confidently interface with and build trust with VP and C-Level Scientific & Research IT leaders
- Experience developing teams with technical, business or scientific, and consulting delivery skills
- Experience leading distributed teams across multiple European countries
- Experience navigating differing labor environments and travel/delivery cadences
- Experience leading and developing managers as a second-line leader
- Direct experience managing delivery through third-party systems integrator partners
- Strong commercial acumen, including SOW economics, margin, and forecasting
- Executive presence with technical and scientific buyers
- Ability to run high-stakes executive business reviews and escalations
- Fluency in English required
- Additional European languages, including German or French, are a strong plus
- Genuine enthusiasm for AI-enabled delivery models
Benefits
Comp & perks- Flexible hybrid work arrangement prioritizing in-office collaboration
- AI-focused exercise or discussion during the interview process
- Equal opportunity employment