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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading professional services delivery within the life sciences sector, with a strong focus on team development, client relationship management, and financial performance oversight. Proven ability to navigate complex environments and drive AI-enabled delivery practices.
Highest-signal resume keywords
8+ Years In Professional Services LeadershipLife Sciences ExperienceTeam Development And ManagementStrong Commercial AcumenFluency In English And Additional European Languages
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Delivery LeadershipSOW ScopingFinancial Performance ManagementCapacity ForecastingImplementation ConsultingAI Delivery PracticesBiotech R&D ProcessesThird-Party Systems Integrator ManagementExecutive Business ReviewsCross-Functional Issue Resolution
Soft Skills
Building Trust With StakeholdersLeadership And Team GrowthEscalation ManagementCommercial AcumenExecutive Presence
Industry Keywords
PharmaBiotechScientific SoftwareEMEA Professional ServicesDistributed TeamsCustomer SuccessImplementationConsulting DeliveryRegulated EnvironmentsLabor Environments
About the role
Key responsibilities & impact- Own end-to-end delivery quality, timelines, and performance across EMEA Professional Services engagements
- Partner globally to set and enforce delivery standards for complex, validated, and regulated environments
- Serve as escalation point for at-risk engagements and resolve cross-functional customer issues with Customer Success and Support
- Lead, grow, and retain a distributed team across Europe, particularly in Zurich and London/Cambridge
- Ensure team structures and incentive models support utilization targets and long-term relationship investments
- Build the team through hiring, onboarding, and career pathing for implementation consultants and specialists
- Lead and develop managers to excellence
- Manage systems integrator and delivery partner relationships, including performance oversight and quality accountability
- Determine when to use partner delivery capacity versus building capacity in-house
- Own SOW scoping, staffing forecasts, and financial performance for the EMEA Professional Services book of business
- Partner with Sales on deal structuring for implementations, expansions, and renewals with a services component
- Provide capacity and revenue forecasts to leadership
- Represent Professional Services in executive business reviews with enterprise pharma and biotech clients
- Build trusted relationships with technical and scientific stakeholders at customer organizations
- Champion adoption of AI delivery practices within the Professional Services team and with customers
Requirements
What you’ll need- 8+ years in professional services, implementation, or delivery leadership roles within enterprise software
- Life sciences, pharma, biotech, or scientific software experience strongly preferred
- Ability to develop fluency with biotech R&D processes and scientific concepts
- Ability to interface confidently with and build trust with VP and C-Level Scientific & Research IT leaders
- Experience developing teams with technical, business or scientific, and consulting delivery skills
- Experience leading distributed teams across multiple European countries
- Experience navigating differing labor environments and travel/delivery cadences
- Experience leading and developing managers as a second-line leader
- Direct experience managing delivery through third-party systems integrator partners
- Strong commercial acumen, including SOW economics, margin, and forecasting
- Executive presence with technical and scientific buyers
- Ability to run high-stakes executive business reviews and escalations
- Fluency in English required
- Additional European languages, including German or French, strongly preferred
- Genuine enthusiasm for AI-enabled delivery models
Benefits
Comp & perks- Flexible hybrid work arrangement
- In-office collaboration prioritized
- AI-focused exercise or discussion as part of the interview process
- Equal opportunity employment