Implementation Manager

Benchling

. Manage initial rollouts for new Benchling customers and expansion projects for existing customers .

Posted 10/30/2026full-timeSan Francisco • California • United StatesJuniorMid-Level💰 $92,978 - $136,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer implementations and project rollouts, with a strong focus on understanding scientific workflows and delivering high-quality training programs. Proficient in software implementation, particularly in a SaaS environment, with the ability to communicate effectively with diverse stakeholders.

Highest-signal resume keywords

Project ManagementSoftware ImplementationMolecular Biology DegreeCustomer TrainingBenchling Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ModelingApplication ConfigurationTest Plan DevelopmentUser Acceptance TestingProject Planning

Soft Skills

Strong CommunicationEmpathy with ScientistsCuriosityCreativityTenacity

Tools & Technologies

Benchling

Industry Keywords

BiotechnologyBioinformaticsImmunologyBiochemistryBiological Engineering

About the role

Key responsibilities & impact

Manage initial rollouts for new Benchling customers and expansion projects for existing customers
Own implementation success from project kickoff to go-live
Build and execute detailed project plans and manage project deliverables for on-time, on-budget, high-quality deployments
Understand customers' scientific workflows and determine how Benchling can meet their business needs
Lead requirements and design workshops
Perform data modeling and application configuration
Develop test plans and guide user acceptance testing
Train and onboard users
Advise customers throughout implementation and guide adoption of Benchling best practices
Document customer pain points and advocate internally for product changes
Develop and optimize enterprise training programs, including written and video collateral
Identify account expansion opportunities and work with sales after go-live
Collaborate with customer research scientists and Benchling teams

Requirements

What you’ll need

Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or a related field
At least 2 years of experience in a lab or research setting
Ability to empathize with scientists and quickly understand complicated scientific concepts
Strong communication skills
Ability to connect with scientists, IT project leads, and executives
Ability to work successfully in a startup environment
Curious, creative, and tenacious approach
Ability to travel up to 25% based on customer and project needs
Experience using Benchling, especially as a Benchling administrator, is a bonus
Software implementation experience, preferably with a SaaS software company, is a bonus

Benefits

Comp & perks

Equity
Health insurance
Dental insurance
Vision insurance
401(k) with employer match
Wellness benefits
Commuter benefits
Flexible hybrid work arrangement
Professional development through AI-focused onboarding and interview exercise