Lead Account Manager

Benchling

. Manage, mentor, and grow a team of Account Managers, including hiring as needed .

Posted 10/6/2026full-timeUnited StatesSenior💰 $157,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Renewals within the SaaS industry, with a strong focus on leading high-performing teams, executing strategic renewal plans, and driving customer retention and expansion. Proficient in utilizing data analytics and CRM tools to forecast renewals and mitigate risks effectively.

Highest-signal resume keywords

Account ManagementRenewal StrategyTeam LeadershipNegotiation SkillsData Analytics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementRenewal StrategyData AnalyticsContract NegotiationCustomer RetentionSaaS SalesRisk MitigationExpansion StrategiesForecastingLife Sciences Knowledge

Soft Skills

Communication SkillsRelationship BuildingCoachingAdaptabilitySelf-Motivation

Tools & Technologies

CRM SoftwareCustomer Success PlatformsData Analytics ToolsAI-Assisted Productivity ToolsBenchling Platform

Industry Keywords

Life SciencesR&DCommercial FunctionRenewal PlaybookRetention Outcomes

About the role

Key responsibilities & impact

Manage, mentor, and grow a team of Account Managers, including hiring as needed
Foster a collaborative, commercially minded culture focused on renewal and retention outcomes
Enable the team to execute Benchling's renewal playbook consistently
Coach Account Managers on strategic renewal plans and renewal-focused business reviews
Lead the team in achieving renewal, retention, and net revenue retention targets
Identify contraction and churn risks and surface expansion and upsell opportunities
Use data to identify at-risk accounts, renewal timing, and expansion signals
Develop account-specific plans with the sales organization
Provide predictable renewal forecasts backed by leading indicators
Collaborate with Customer Success, Sales, Finance, Legal, and Deal Desk on renewal strategy, pricing, and deal structure
Implement best practices for renewal pipeline tracking and risk mitigation
Partner with CX Operations to reduce Account Manager toil using AI tools, automation, and improved workflows
Serve as a senior point of contact for complex or high-stakes renewal negotiations
Support Account Managers with contraction requests, pricing pushback, and competitive threats
Champion customer feedback to inform pricing, packaging, and product decisions
Guide Account Managers in building multi-threaded relationships, identifying economic buyers, and driving renewal and expansion consensus

Requirements

What you’ll need

Bachelor's degree in Life Sciences, Business, or a related field
5+ years of experience in Account Management, Renewals, Sales, or a related commercial function within SaaS
3+ years in a management role
Strong understanding of Life Sciences R&D, process development, or related scientific domains
Proven ability to lead and develop a high-performing commercial team
Excellent negotiation and communication skills
Ability to build relationships across technical, commercial, and executive stakeholders
Self-motivated, adaptable, and able to thrive in a fast-paced, dynamic environment
Experience with CRM, customer success platforms, data/analytics tools, and AI-assisted productivity tools
Ability to travel up to 20% based on team and customer needs
Experience working with or supporting the Benchling platform preferred
Demonstrated ability to lead complex renewal negotiations, contraction mitigation, and expansion/upsell motions preferred

Benefits

Comp & perks

Equity
Health insurance
Dental insurance
Vision insurance
401(k) with employer match
Wellness benefits
Commuter benefits
Flexible hybrid work arrangement
In-office collaboration
AI-focused interview exercise/discussion