Technical Account Manager

. Develop and maintain deep relationships with customers, including scientists, heads of research, IT managers, and other stakeholders .

Posted 9/25/2026full-timeBoston • Massachusetts • United StatesJuniorMid-Level💰 $92,978 - $125,794 per yearWebsite

Key responsibilities & impact

Develop and maintain deep relationships with customers, including scientists, heads of research, IT managers, and other stakeholders
Act as the main point of contact for Success Package delivery post-go-live
Manage multiple accounts simultaneously with minimal oversight
Partner with customers, Customer Experience stakeholders, and Sales to optimize Benchling instances and support success, engagement, and expansion outcomes
Identify, communicate, and mitigate risks and issues affecting customer success, including budget, scope, product gaps, and adoption
Lead and execute customer projects and assignments, including tenant configuration and maintenance, follow-up tasks, process documentation, new product area enablement, and project accelerators
Maintain and grow product knowledge, services delivery knowledge, and offerings
Develop and manage project plans defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators
Liaise with customer stakeholders to optimize their Benchling experience and manage escalations
Deliver Optimization Services commitments through regularly scheduled meetings and check-ins
Advise on, select, and execute fixed-scope, short-duration sprint-based projects enhancing customer Benchling tenants and configurations

What you’ll need

2+ years active Benchling experience required
Hands-on familiarity with Benchling and ability to independently lead customer-facing Benchling engagements
BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field required
Experience in a lab or research setting
Ability to understand complicated scientific concepts
Experience with internal business systems and project management tools, including LucidChart, Smartsheets, Jira, and Certinia
Strong written and verbal communication skills
Ability to present to scientists, project leads, and executive leadership
Autonomous, proactive, and successful in a high-growth environment
Customer advocacy and problem-solving ability
For internal candidates: 1+ years at Benchling preferred, with at least 9 months of sustained client-facing services experience and ability to lead customer-facing or Professional Services workstreams with little to no assistance
Familiarity with GxP or validated environment requirements is a bonus

Comp & perks