Technology Operations Engineer

Benchling

. Serve as the primary on-site technology resource and local escalation path for the Boston office .

Posted 9/28/2026full-timeBoston • Massachusetts • United StatesMid-LevelSenior💰 $80,750 - $109,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT asset management, including inventory and lifecycle management, while providing Tier 1 Helpdesk support across multiple platforms. Proficient in administering SaaS applications and collaborating with cross-functional teams to enhance technology operations.

Highest-signal resume keywords

IT Asset ManagementTier 1 Helpdesk SupportSaaS AdministrationIAM Platforms (Okta)Network Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting HardwareTroubleshooting SoftwareMacOS SupportWindows SupportITSM (Jira Service Management)Endpoint Management (Jamf, Intune)Video Conferencing SystemsAV SystemsSecurity ConceptsDevice Lifecycle Management

Soft Skills

Excellent Communication SkillsCustomer Service Attitude

Tools & Technologies

OktaGoogle WorkspaceSlackJiraZoomOffice365AWS WorkspaceWorkspaceONE

Industry Keywords

Corporate EnvironmentHelpdesk SLAsTechnology Operations DocumentationEMEA Coverage

Tech Stack

Tools & technologies

AWSITSMJamfMacOS

About the role

Key responsibilities & impact

Serve as the primary on-site technology resource and local escalation path for the Boston office
Partner with TechOps teammates in San Francisco and Zurich
Provide Tier 1 Helpdesk support for software, hardware, application access, AV, and networking
Support Boston, remote, San Francisco, and Zurich offices
Own IT asset management for Boston, including inventory, procurement, stock levels, asset lifecycle, refresh, retirement, and disposal
Monitor and maintain Helpdesk SLAs for first response and full resolution
Administer SaaS applications including Okta, Google Workspace, Slack, Jira, Zoom, and Office365
Provide occasional EMEA business-hours coverage for the Zurich office
Own local Boston onboarding, including system preparation, deployment, and new-hire orientation
Assist with and own TechOps and Security Engineering projects involving identity and access management, client platforms, and AV
Collaborate with Workplace, Information Security, and other cross-functional teams
Develop and maintain Technology Operations documentation

Requirements

What you’ll need

3+ years of experience troubleshooting hardware, software, and systems in a corporate environment
Experience supporting macOS and Windows
3+ years of experience in a heavily SaaS-based environment
Experience with IT asset management, including inventory, procurement, and device lifecycle
Ability to operate as the sole or primary on-site technology resource for a location
Willingness to occasionally flex working hours for EMEA coverage
Excellent communication skills and customer service attitude
Experience with IAM platforms, specifically Okta or similar
Experience with ITSM, specifically Jira Service Management or another helpdesk ticketing system
Experience with endpoint management tools such as Jamf, Fleet, Intune, AWS Workspace, and WorkspaceONE
Experience with video conferencing and AV systems
Experience with network troubleshooting
Understanding of security concepts and ability to apply them
Technology enthusiasm and willingness to learn new applications, devices, and methods
Ability to work from the Boston office Monday, Tuesday, and Thursday
U.S. work authorization status is required in the application

Benefits

Comp & perks

Equity
Health insurance
Dental insurance
Vision insurance
401(k) with employer match
Wellness benefits
Commuter benefits
Flexible hybrid work arrangement
In-office collaboration
AI-focused exercise or discussion during the interview process