Customer Service Representative

Benco Dental

. Take incoming calls from dentists, dental offices, and dental laboratories .

Posted 10/13/2026full-timeRemote • Nevada • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service abilities and effective communication skills while managing customer inquiries and processing orders. Proficient in maintaining accurate records and databases, ensuring customer satisfaction through attention to detail and dependability.

Highest-signal resume keywords

Customer Service AbilitiesOrder EntryCustomer Relationship Management (CRM)Effective CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryCredit Card Payment ProcessingRepair Estimate ProcessingDatabase MaintenanceFactory Invoice Processing

Soft Skills

Customer SatisfactionCooperationDependability

Tools & Technologies

Computer SkillsTelephone SkillsEthernet Connection

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Dental OfficesDental LaboratoriesService TechniciansNational AccountsSales Representatives

About the role

Key responsibilities & impact

Take incoming calls from dentists, dental offices, and dental laboratories
Ensure customer satisfaction
Accurately enter orders for merchandise and small equipment
Enter credit card payments
Answer customer questions
Receive and respond to external and internal customer inquiries, issues, and orders
Resolve customer issues and problems
Answer repair-related phone calls and process repair estimates
Complete follow-up work with customers and manufacturers
Maintain repair files and databases
Process factory invoices for billing purposes
Respond to parts-order inquiries and resolve parts-related issues
Schedule and dispatch Service Technicians
Support National/large Group Accounts and Sales Representatives

Requirements

What you’ll need

High School Diploma/GED
Reside within 1 hour of Reno, Nevada (required)
Excellent customer service abilities
Customer Relationship Management (CRM) is a plus
Ability to communicate effectively and professionally
Excellent computer and telephone skills
Great attention to detail, cooperation and dependability
Minimum 5mbps (5,000 kbps) Internet Speed
Connection via Ethernet Cable (Avoid Wi-Fi)
Avoidance of other people using/sharing the same bandwidth connection while calls are taking place
Monday through Friday availability from 9:00AM–5:30PM Pacific Standard Time

Benefits

Comp & perks

Excellent Compensation Packages
Medical, Dental and Vision Benefits Effective on Day 1
401k Package Effective on Day 1
Paid Time Off Program
Profit Sharing
Associate Discounts and Community Giveback Programs
College Tuition Savings Program
Caring Family Culture Toward all Associates
Certified as a FORTUNE Great Place to Work
Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
Family owned for 95+ years