Benco Dental

Customer Success Manager

• Provide customer onboarding and technical support for 3D printers and scanners, digital imaging hardware and software, automation mills for medical products, computer hardware, and emerging dental technologies
• Provide tier 1 customer support and coordinate with outside vendors for additional support
• Educate customers on proper product use, maintenance, and basic troubleshooting
• Collaborate with Field Support Technicians on onsite product implementation
• Create and maintain knowledgebase articles covering common issues, maintenance procedures, and best practices
• Own the pre/post-sale training and support process for Digital Dental and CAD/CAM through Benco's OneVisit solution
• Provide exceptional service to accounts and escalate issues as needed
• Create and maintain databases, reports, and records
• Produce, verify, and analyze OneVisit support satisfaction survey data
• Partner with sales leadership, equipment support, and trainers/coaches to develop and implement best practices
• Coordinate with vendor partners on deployment sheets and equipment installation purchase commitments
• Enter Digital Dental and CAD/CAM leads and assign them to regional personnel
• Ensure standard operating procedures are followed with internal teams
• Maintain Basecamp and task tracking, recording communications for all parties
• Coordinate daily service functions, staff assignments, resource allocation, installations, and resource prioritization
• Triage customer and associate issues involving CAD/CAM technology, dental software, digital x-ray equipment, and computer hardware
• Verify OneVisit software suite documentation is accurate and current
• Assist with department meetings and resource coordination
• Work with vendors on software and equipment updates
• Research current and future CAD/CAM technology and attend vendor training classes
• Comply with company policies and perform other duties as assigned

Digital Dentistry Customer Success Partner

Field Service Technician

• Provide hands-on support to customers in the field
• Provide maintenance and repair services at customer sites
• Offer solutions beyond repairs and maintenance
• Train staff on using equipment
• Train customers on using equipment
• Travel frequently to customer sites, generally daily
• Work independently as a customer-focused team player

Field Service – Installation Technician

Outside Sales

• Drive sales of merchandise, equipment, technology, and Benco services
• Solicit new business through personal efforts and referrals
• Maximize the customer experience
• Enhance selling skills in product and service focus areas
• Develop productive working relationships with customers, vendors, and Benco teammates
• Travel and make regular face-to-face sales calls to maintain customer relationships and sales business
• Lead sales activities with assigned customers
• Develop strategies, provide information, and answer questions to support business goals and sales growth
• Prospect to drive profitable growth and achieve sales goals
• Add new buying accounts and develop new customer relationships
• Identify new business through cold calling and networking
• Co-travel with equipment specialists and vendors to uncover opportunities
• Conduct TRA presentations
• Develop plans to achieve personal and regional goals for company-wide promotions
• Partner with vendor representatives to learn about new products
• Participate in sales meetings, dental conventions, team building events, and sales training
• Identify client business needs and leverage Benco's offerings with a customer-first approach
• Develop an in-depth understanding of dental products and services
• Stay updated on dental industry trends, market dynamics, and product and service offerings
• Communicate with regional teammates to achieve customer goals and resolve customer or internal issues
• Utilize technology and data tools for sales calls, opportunities, activity, presentations, publications, scheduling, and follow-up
• Engage in continuous education and learning about Benco's product offering and the dental industry

Territory Sales Representative

• Provide hands-on support to customers in the field
• Provide maintenance and repair services at customer sites
• Offer solutions beyond repairs and maintenance
• Train staff on using equipment
• Train customers on using equipment
• Travel frequently to customer sites

Field Service/Installation Technician

• Drive sales of merchandise, equipment, technology, and Benco services
• Solicit new business through personal efforts and referrals
• Maximize the customer experience
• Develop healthy and productive relationships with customers, vendors, and Benco teammates
• Travel and make regular face-to-face sales calls in the assigned territory
• Lead sales activities with assigned customers
• Develop strategies, provide information, and answer questions to support business goals and sales growth
• Prospect for profitable growth and achieve sales goals
• Add new buying accounts and develop new customer relationships
• Identify new business through cold calling and networking
• Co-travel with equipment specialists and vendors to uncover opportunities
• Conduct TRA presentations
• Develop plans to achieve personal and regional goals for company-wide promotions
• Partner with vendor representatives to learn about new products
• Identify client business needs and leverage Benco’s offerings to assist them
• Develop in-depth knowledge of dental products and services
• Stay updated on dental industry trends, market dynamics, and product and service offerings
• Communicate with regional teammates to achieve customer goals and resolve customer or internal issues
• Use technology and data tools for sales calls, opportunities, activity tracking, presentations, publications, scheduling, and follow-up
• Participate in sales meetings, dental conventions, team building events, and sales training
• Engage in continuous education about Benco’s product offering and the dental industry

• Drive sales of merchandise, equipment, technology, and Benco services
• Solicit new business through personal efforts and referrals
• Maximize the customer experience and ensure successful, pleasant transactions
• Enhance selling skills in product and services focus areas
• Develop productive working relationships with customers, vendors, and Benco teammates
• Travel and make regular face-to-face sales calls to maintain customer relationships and sales business
• Lead sales activities with assigned customers and develop strategies to support business goals and sales growth
• Prospect for profitable growth, achieve sales goals, add new buying accounts, and develop new customer relationships
• Identify new business through cold calling and networking
• Co-travel with equipment specialists and vendors to uncover opportunities
• Conduct TRA presentations
• Develop plans to achieve personal and regional goals for company-wide promotions
• Partner with vendor representatives to learn about new products
• Participate in sales meetings, dental conventions, team building events, and sales training
• Identify client business needs and leverage Benco’s offerings using a customer-first approach
• Provide accurate and detailed information about dental products and services
• Stay updated on dental industry trends, market dynamics, and product and service offerings
• Communicate with regional teammates to achieve customer goals and resolve customer or internal issues
• Use technology and data tools for sales calls, opportunities, activity, presentations, publications, scheduling, and follow-up
• Engage in continuous education and learning about Benco’s products and the dental industry

Vice President

• Work with the Senior Vice President of District Sales to set and achieve company-wide sales, profit, market share, and customer delight goals
• Oversee sales within the South District by leading Regional Managers, Territory Representatives, and regional branch logistics
• Oversee sales of specialty products and services
• Deliver district performance goals
• Set high performance standards for the Benco sales and equipment support team
• Monitor and grow district and regional market share
• Monitor and improve district and regional customer satisfaction
• Develop district operating and capital budgets
• Oversee equipment sales, logistics, local inventory, and technology integration efforts
• Lead the equipment support team in delivering technical service, profitable growth, and customer satisfaction
• Coach and empower Regional Sales Managers to improve leadership, organizational, planning, problem-solving, selling, and work habits
• Attract, hire, develop, and retain talent
• Help develop and implement compensation programs for district teams
• Implement training programs for sales representatives, equipment support technicians, and Regional Managers
• Communicate Benco's strategy and vision to district sales and service teams
• Monitor regional sales productivity and customer results
• Set and achieve quarterly sales promotions
• Collaborate with sales peers and marketing
• Oversee equipment logistics, serialized inventory management, and accounts receivable
• Nurture team cohesion among Regional Managers and Directors
• Observe marketing program implementation and measure competitor activity through field travel
• Interface with vendor partners and manage manufacturer co-travels within the district

Vice President of Sales

Manager

• Oversee installation, maintenance, testing, troubleshooting, and repair of dental, radiography, and associated equipment for regional customers
• Ensure compliance with customer specifications and company requirements
• Ensure functions are completed on time and within budget
• Assist, coach, evaluate, and improve regional service and installation technicians’ performance
• Collaborate with the Regional Sales Manager to achieve regional labor sales goals
• Ensure Service Technicians follow time and attendance reporting requirements
• Ensure technician PTO reflects assigned work
• Hold Service Technicians accountable for their responsibilities
• Coordinate and conduct regularly scheduled meetings with regional personnel
• Ensure high customer service satisfaction rates

Regional Field Service Manager

• Provide hands-on support to customers
• Provide maintenance and repair services in the field
• Offer solutions extending beyond repairs and maintenance
• Train staff on using equipment
• Train customers on using equipment
• Travel frequently to customer sites, daily
• Work in a field-based, territory-based, virtually-based, or remote-based position without consistently reporting to a physical Benco location

Field Engineer

• Provide maintenance and repair services out in the field
• Train staff on using equipment
• Train customers on using equipment
• Provide hands-on support to customers
• Offer solutions extending beyond repairs and maintenance
• Travel frequently to customer sites

Customer Advocate

• Work with the Vice President of Sales to set and achieve regional sales, profit, market share, and customer delight goals
• Oversee regional branch logistics
• Oversee sales personnel training programs
• Oversee sales of specialty products and services
• Manage equipment sales and logistics
• Drive customer satisfaction and technical service excellence
• Manage vendor relations
• Manage regional assets and budgets
• Plan regional sales and service meetings
• Serve as the bridge between customers and Benco Dental

Regional Sales Manager, Customer Advocate

• Provide hands-on support to customers in the field
• Provide maintenance and repair services out in the field
• Offer solutions beyond repairs and maintenance
• Train staff on using equipment
• Train customers on using equipment
• Travel frequently to customer sites, daily
• Use power tools occasionally

• Provide maintenance and repair services in the field
• Train staff on using equipment
• Train customers on using equipment
• Provide hands-on support and customer-focused solutions
• Travel frequently to customer sites
• Support Benco Dental's mission to drive dentistry forward

Field Service Technician – Installation

• Provide hands-on support to customers in the field
• Provide maintenance and repair services at customer sites
• Offer solutions beyond repairs and maintenance
• Train staff on using equipment
• Train customers on using equipment
• Travel frequently to customer sites, generally daily
• Help drive dentistry forward for Benco Dental customers

• Provide maintenance and repair services out in the field
• Train staff on using equipment
• Train customers on using equipment
• Provide hands-on support to customers
• Offer solutions beyond repairs and maintenance
• Travel frequently to customer sites, daily
• Use power tools occasionally